Home Phone Relocations
- How do I organise my relocation?
- What information do I need to provide for a relocation?
- What should I be aware of during a relocation?
- How much does a relocation cost?
How do I organise my relocation?
You need to call Aussie Broadband as soon as you know the details of the relocation. Note that we require a minimum of three working days' notice to relocate a phone service.
What information do I need to provide for a relocation?
We first need permission from the phone lease holder, if this is not you, then you will need this person with you when you make the relocation call.
We need the exact address details of the new location, and if you have the old phone number of that location, this would also be beneficial.
Advise us of the date you wish to have your old service disconnected and your new service connected.
Any other information you think will help us with your phone relocation.
What should I be aware of during a relocation?
- Phone relocations generally take three working days, providing that a new line or a technician visit is not required.
- You will not always be able to keep your existing phone number.
- We cannot relocate your ADSL service until the phone line at your new address is connected. Even then, it will take 5 to 10 days before your ADSL is active.
Please note: ADSL Relocation incurs an additional cost of $79, plus $65 early termination fee if you are relocating within six months of your original activation.
How much does a relocation cost?
- Standard relocation to an existing line: $59 for the first service and $59 for each additional service connected at the same time.
- Relocation which requires a technician visit: $125; and $75.50 for each additional service connected at the same time.
- Relocation which requires a brand new line: $299; and $179 for each additional service connected at the same time.