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How to Apply

In order to receive a Satellite Broadband Installation there are a number of steps that You, Aussie Broadband and the Australian Broadband Guarantee (ABG) program need to complete.

Step 1

Click Here to complete the online pre-registration form.

Step 2

Aussie Broadband will check to see if there are any commercial broadband services available at your address using the Broadband Service Locator. This is a requirement under the ABG Program.

Step 3

If we determine or it is not clear if there are any commercial Broadband services available to you, Aussie Broadband will register your details with the ABG Broadband Service Locator which will start the process of you receiving your ABG ID number needed for Aussie Broadband to be able to claim the subsidy for your connection. If you have already registered, this step will be removed.

Step 4

You will receive a letter from Aussie Broadband confirming your pre-application details and this letter will also include an Application Form that you should return once you have your Australian Broadband Guarantee Application Number. This letter also outlines the process moving forward and includes a contact point should you have any questions.

Step 5

You will receive an information pack from the Australian Broadband Guarantee program which includes your ABG ID number and Customer Declaration Form if you are eligible to receive a subsidised service. If you are not eligible, you will be directed to the providers that can offer you a non-subsidised service.

Step 6

Once you have received your ABG ID number, you need to post your pre-completed application form and Customer Declaration Form back to us. Once our application form and the Customer Declaration Form provided in your ABG information pack are received by Aussie Broadband, we will then process your order further. These forms can be faxed or posted to us.

Step 7

We will confirm the paper work is in order, and then release your order for Installation. Your installation should be completed from this point within 2 to 3 weeks.

Estimated Time Frame

Steps 1 to 6 (the paper work stages) from 7 to 21 days for all items. This will be dependent on how long the ABG program takes to send out your ID number and information pack.

Step 7 (the installation stage) this will be completed within 3 to 4 weeks.