Login to your Account

Login to your Webmail

ADSL Support No Authentication

This article provides information relating to authentication problems. Authentication problems generally refer to an incorrect username or password being entered into your ADSL modem.

Advanced users click here.

My Internet / WAN light is not lit. What does that indicate?

The internet / WAN light represents your connection to the internet. A working connection is indicated by a solid or flashing (when there is activity) green light and means your connection has authenticated. If there is a problem authenticating, the internet light will generally show as any one of the following:

  • Flashing Red
  • Solid Red
  • Off

Note: If you are a new customer and are using a modem not purchased through us then this is normal ! You will simply need to configure the modem with your new username and password.

What is my username and password?

Upon signing up all customers receive a welcome letter which includes their service login details. If you do not have these details please contact our accounts department. The format of the username is as follows:

Username: yourphonenumber@adsl.aussiebroadband.com.au
Password: CaSe SeNsItIvE

How do I access my modem to change my username and password?

Before we can begin you must connect your computer directly to the ADSL modem with an ethernet (network) cable. Then choose your modem from the list below and follow the prompts:

Linksys

WAG54G
WAG54G2
AM300

OPEN

I-connect 624
I-connect 624w
I-connect 625
I-connect 625w

Other

Speedstream 4200
Speedstream 6520
2Wire 2701HGV-W
Dlink DI-704P
More..

My modem is not in the list!

If your modem is not in the above list you will need to call our support team. Alternatively you can use the CD that came with your modem to configure the modem for you. Please visit the contacts page for details on how to contact us.

Advanced Users

Your modem's address can be identified by following the steps below in a Windows environment. We advice you use a direct connection to your ADSL modem using an Ethernet cable. Click here for information about what connection types are compatible.

  • 1. Click Start. (If you run Windows Vista or Windows 7, go to step 3)
  • 2. Click Run
  • 3. Type cmd and press OK
  • 4. Type ipconfig and press Enter
  • 5. Note the Default Gateway for your local ethernet adapter
  • 6. Type start http://192.168.1.1 (These numbers should be your default gateway) and press Enter
  • 7. Locate the WAN (Wide Area Network) or ADSL section or find the setup wizard and input the required details. For more information click here.

Return to the previous page

top