How To Choose The Ideal Enterprise Internet Provider

August 30th, 2020 - Get new posts sent straight to your inbox, click here.

Finding the right Internet Service provider (ISP) for your enterprise is critical. Choose the wrong one and it’s not just that you’ll struggle with Internet speeds and data allowances, but you’ll also be missing out on features and services that could really help your business to fly.

There are two key questions that you should be asking yourself when looking for an enterprise Internet provider:

1. What criteria should I judge the ISPs against?

One of the benefits of the nbnTM (which is now available at most business locations across Australia) is that it “levels the playing field” as far as ISP products are concerned. Each ISP offers the same network and speed packages, making it very easy to compare them on metrics which are much more important to your business.

Internet speed

One is the actual speeds that you get from your plan. ISPs purchase their bandwidth at a wholesale rate from NBN Co., and if an ISP wants to cut costs, they’ll purchase a bare minimum of broadband that they think they can get away with. The problem with doing that is that speeds can become impacted across the network, as users need to rely on broadband that is spread too thin for the number of customers.

Aussie Broadband is regularly rated in the top 5 internet service providers for download, upload, and both peak and off-peak broadband services, in terms of the speeds given to both residential and business customers.

Customer service

Customer service is another key metric that enterprises need to consider. If there is an issue with the Internet, a business needs it resolved, and quickly. Research shows that even the smallest of businesses can lose over $8,500/ hour during an outage, and a standard medium-sized business can expect to lose $74,000 per hour. When you look at large enterprises… Apple lost$2 million per hour over the course of a 12-hour outage, to show how high those stakes are.

Aussie Broadband, the winners of Canstar Blue’s Most Satisfied Customer’s two years in a row provides that peace-of-mind that in the event of an outage, the team will be available and responsive to help.

One useful option that good ISPs will offer their enterprise customers is a minimum uptime service level agreement (SLA). It’s usually presented as a percentage (for example, 99.5%), and guarantees that over the total time in the month, the Internet will be available for that percentage in minutes. Usually it means that a business will only experience downtime for minutes in a month and any longer than that and the ISP is liable for costs incurred.

2. What associated services can I get with my enterprise plan?

Most ISPs offer enterprises a range of additional services and solutions, based on their needs. From Web hosting to phone lines, it’s always a good idea to consolidate as much as possible within the one provider, that way you have a single point of contact if you need support, and there’s no challenges involved in providing a seamless experience across the entire Internet experience.

Some of the key services that you might want to consider include:

  • Private IP Networks: For enterprises that wish to connect remote or satellite offices, or enable staff to work from home, without taking security risks over public Internet.
  • SIP Trunking andhosted PBX: Remove the need to purchase and maintain expensive PBX units by shifting to a cloud service, and gain additional enterprise-class features, including automatic call routing, queuing, hold music and other features that are typically only available to high-end PBX units.
  • Hosted Firewall: Protect your critical business assets from malicious threats by leveraging an enterprise-standard best-in-breed firewall, maintained by a team of security experts that complement your internal IT and security solutions.
  • Data Centre Connect: Enterprises or government agencies often need to co-locate data centre facilities in secure warehouses, and these data centres need to provide low-latency connections. Aussie Broadband maintains 14 Tier 3+ data centres across Melbourne, Sydney, Brisbane, Adelaide and Perth, and can help its customers reach overseas with interconnects into Singapore, San Jose and Los Angeles.
  • Mobile solutions: Organisations that want to enable their teams to work remotely or from home will want to consider providing them with properly secure phones and mobile access. Sim-only solutions from Aussie Broadband are a cost effective way of managing a fleet of mobile devices across the enterprise.

You don’t need to invest in all of these solutions if they’re not right for your enterprise, but it’s important that your ISP is able to properly tailor a solution that meets your business needs, rather than trying to make the business needs fit what the ISP can provide.

Every ISP offers enterprise services that promise fast speeds and reliability. It’s in the services that they can render, along with their ability to provide timely support and stable connections that will distinguish the ideal ISP for your business’ needs.

For more information on Aussie Broadband’s enterprise Internet services, click here