nbn’s time to shine

March 30th, 2020 - Get new posts sent straight to your inbox, click here. Phillip Britt

Like most of us at the moment, I am sitting here, reading all the news and wondering where this is all going to lead. There’s a lot of negativity out there at the moment and I think we all need to stay focused on the positive as much as possible.

Over the years there have been many people criticise the nbn. I have been one of them at times. But over the last few weeks as this whole virus mess has unfolded, as I’ve sat in private industry briefings, I can honestly say that nbn is handling this way better than any other business I have seen at their scale.

Like many with offshore processing elements, they have been hit by country shutdowns but recovered within a couple of days whilst others are still working out “where to next”. I believe they have achieved this through good automation and having modern systems which can be accessed in different ways (think web-based as opposed to legacy application platforms). They also have a leadership team which fully understand the processes involved in each of the elements and can mobilise their team quickly to make changes.

This is nbn’s moment to shine and put all the naysayers to bed once and for all. Like anyone on social media, we see the various nbn-bashing images from time to time. I have started seeing them pop up a lot more in the last week. I have actively started going and shooting these down with fact-based information, and I urge you to do the same. The nbn is performing extremely well for the vast majority of Australians from both a technical level and from an activations and assurance perspective.

Over the next few weeks, it’s going to get harder again, and as an industry we need to stand behind the team at nbn and show them that we are all in this together. We need to collaborate on the changes needed to protect the field workers so that they are safe and can keep working. We need to encourage new ways of working for contactless assurance work. We need to keep everything running – activations, assurance, the works. Because right now, Australia needs connectivity more than ever.

I have a great deal of faith in the nbn team. From where I’m sitting they are calm, considered and quickly solving problems as they arise. Like most, they are working insane hours to make sure things continue this way. They are well prepared. Let’s show them they have our support because this is going to be a marathon, not a sprint! We all need to look out for each other.

About the author

Phillip Britt

Phil is a charismatic leader who thrives on large challenges. He’s also a self-confessed geek. He is co-founder and Managing Director of Aussie Broadband, one of Australia’s largest privately-owned ISPs.