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Accounts & Billing

Accessibility Options

We have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or even to simply close your account. Phone support is our preferred method of contact, but sometimes that's not a possibility.

Accessibility options for Accounts:

Our MyAussie portal allows customers to update most account level information. We are currently in the process of creating a new application that will give additional control of your account right at your fingertips. These features will include direct debit updating and even closing your service. However, until that functionality is through, we do have alternatives available upon request. Whether you're overseas, or have a disability, closing an account doesn't have to be frustrating.

If you are unable to call and need to make changes or close your account, then we advise emailing our Accounts team on [email protected]

They will reply with the forms needed to complete your request. *Please allow for 48 business hours to receive a response.

Accessibility options for troubleshooting service issues:

For all troubleshooting and service related issues, it's recommended to email our Customer Service Team at [email protected]

Please include the following to speed up the process:

  1. The nature of the issue, time and date the problems occurred, and troubleshooting steps already taken.
  2. Advise our team on your preferred method of contact.
  3. Perform any recommended troubleshooting steps.

*Please allow for 48 business hours to receive a response.

All our documentation is available in hard copy upon request. We're always looking to improve our services, and we'd love to hear from you. Feel free to send us your suggestions or feedback on improving our accessibility options so that we can give you the best customer experience. Contact us.

Advocates and authorised contacts on an account

Advocates:

An advocate is someone that you nominate on your account that can speak to us on your behalf. They cannot make any changes to the account without the primary account holder being present and agreeing.

Types of Advocates:

An advocate may be an interpreter, an IT/Technical specialist, a financial counsellor, a legal aid representative, a friend/family member or someone else you choose to use.

What can an Advocate do?

With the primary account holder present, advocates can make any changes to the account OTHER THAN:

  • Close a service
  • Open a service
  • Relocate a service
  • Add an authorised contact

An advocate can also help troubleshoot connection difficulties, relay information to you and discuss financial matters. Advocate can take no action or even discuss an account without the presence and permission of the primary account holder. 

Please note: In the case where the primary account holder requires sign language (Auslan) interpreter or another case where the primary account holder is unable to speak directly to us to give permission, we require 3 points of ID from the primary account holder in order to confirm permission of advocate. Please email [email protected] for more information.

How do I use an advocate?

To work with us using an advocate on your account, simply call us on 1300 880 905 and mention you wish to use an advocate for the call. You can also ask for a note about your advocate to be added to your account for future reference. (note - this does not give your advocate any authority to act without your presence).

Authorised Contacts:

An authorised contact is someone that you nominate on your account to speak to us on your behalf. Authorised contacts can make changes to the account without you being present.

Types of Authorised Contacts:

An authorised contact is likely to be a family member, a partner, a flatmate, a legal representative (eg power of attorney, guardian, executor of estate, etc), or long-term carer. They can be temporary or permanent.

Authorised contacts may do the following without a primary account holder present:

  • Any troubleshooting
  • Make payment
  • Purchase devices or agree to loan devices (such as a router or an ATA)
  • Adjust the plan including adding data or changing speed tiers.

Authorised contacts cannot do any of the following:

  • Add a service
  • Close a service
  • Add an authorised representative

Authorised contacts identification process:

An authorised contact must identify themselves with 3 points of ID when calling, as we do with all customers that call. These ID points should be their own, but it can also include the primary account holder’s information.

How do I add an authorised representative to my account?

To assign an authorised representative to your account, please either log into your MyAussie or speak to our customer service team by calling 1300 880 905. Instructions for adding an authorised contact via your MyAussie can be found here.

Do I need to cancel services with my previous provider?

No one wants a surprise in the form of a bill, so it's always best to call up your previous provider to cancel services. We recommend waiting until your service is active with us to do so, especially with VoIP. Your phone number needs to remain active with your previous provider until we have successfully ported it over in order to retain your number.

Do you offer business and corporate broadband?

Aussie Broadband Business Broadband provides a high grade service level guarantee and a range of symmetrical line speeds. Business Broadband is designed for customers that require a mission critical broadband service.

The technologies used for Aussie Broadband Business Broadband include: G.SHDSL, BDSL, Microwave, Fibre Optic Ethernet, ADSL2+ AnnexM and Fixed Wireless. Technologies can be mixed and matched to meet individual office requirements for speed and flexibility.

You can find out more about our corporate broadband offers at our Enterprise website.

Forgot password?

This article describes how you can retrieve or change your password.

I have forgotten my password!

Retrieving your password for either your user account or email account can be done easily via a phone call to our Accounts department. You will be asked to provide at least 3 pieces of information about your account, and you must be an authorized contact of the account. Note that we aren't able to process password requests via email for security reasons. If you still have the original welcome letter from us, please refer to this first.

I want to change my password

A password change can be done via a phone call to our Accounts Department or your online account. To change your password online, click here.

I have forgotten my username

If you have forgotten your username, please send us an email or call our Accounts department. Keep in mind that your webmail username is your full email address, and that all usernames, including your online account username, are in lower case. If you still have the original welcome letter from us, please refer to this first.

How do I add authorised contacts to my account?

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie portal.
This must be done formally using a “Transfer of Ownership” which you can obtain by speaking with our accounts team.

Step 1:

Log in to your MyAussie account at: https://my.aussiebroadband.com.au/
using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details this information is available within your step 4 email of the welcome series.

Step 2:

Go to the “Profile” tab on the left menu, then select the “Contacts” tab.

Step 3:

Click the “Add a contact” link at the bottom of the page

Step 4:

Enter the contact’s details filling out all fields with an “*” at the end of the field . Then click "Save Contact”.

Copy the code and place it into the provided area. Then click Add contact.

Note: If you have extenuating circumstances or you are unable to complete these forms due to personal circumstances please call our accounts team on 1300 880 905 to see how we can assist you.

How do I apply a data block to my service?

From time to time, you might have a big month of downloading.  You might be streaming your favourite new series on Netflix, or downloading a new game.

However, it may cause your usage to go over your allocation and you find your internet turns to a 256kbps crawl!

(Aussie Broadband shapes services that go over allocation rather than just automatically applying additional data, to help customers avoid bill shock and give you control over your costs).

If you prefer not to be shaped, you can head to your My Aussie portal and click on “Add a data block”.

Simply choose how much data you would like to add, and how you would like to pay (keep in mind, the data does not rollover into your next month and will expire).

Once you have done this, it may take 15-30 minutes to apply, but your service will be running like normal in no time.

If you have any issues please contact our Australian-based support team by calling 1300 880 905

How do I change my plan?

You can easily change your plan by logging into your My Aussie account here. This page can also be found under the 'manage my services' section in your online account. Note: Plan changes performed on My Aussie always take effect at the next billing cycle. If you need a mid-cycle plan change, or if you're unable to log into your My Aussie account, then please call our Customer Service Team on 1300 880 905.

How to change your Aussie Broadband password

Step 1:

Log in to your MyAussie account using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details are, this information is available within your Aussie Broadband welcome pack.

Step 2:

Click of the "Profile" option on the right menu, then click the "Change Password" button.

Step 3:

Enter your current password, new password, then confirm your new password.

Note: Your password must abide by the following requirements:

  • Must be at least 10 characters long.
  • Cannot contain the word "password".
  • Must contain at least 1 uppercase character.
  • Must contain at least 1 digit or 1 special character.

A password of 16 characters or longer does not need to meet the above requirements.

Step 4:

Once you are happy with your new password, click on the "Change Password" button to confirm the change.

Note: You will need to log in again once your password in successfully updated.

Loyalty Offer

How does it work?

You have the option of paying your monthly broadband bill upfront to receive a bonus credit on your account. By paying for 12 months upfront, you will receive one month's bonus credit on your account, which is equivalent to an 8% discount on the cost of your internet bill!

What's the catch?

There isn't one! All you need to do is pay for your internet in advance and you'll receive a bonus credit on your account. It really is that simple.

As always, there are a few terms and conditions, but it's nothing major. They are:

  • Offer is available by invitation only to loyal Aussie Broadband customers.
  • Offer applies to broadband services only (including nbn, ADSL, Naked DSL and Wireless). The credit does not apply to charges for other services or products such as a phone service, mobile service, entertainment or any hardware.
  • Bonus credit is not transferrable or redeemable for cash.
  • Offer is only available where you pay for 12 months upfront

How long will the offer last?

The offer will start on 18 February 2019 and is available to be accepted until 18 March 2019. You need to make the 12 month upfront payment by 18 March 2019 to receive the bonus credit. At this stage we are only offering the program once per year, so it's important to make the most of the discount while you can. We do not guarantee that this offer will be repeated this year or in following years.

What happens if I change my plan?

As always, Aussie Broadband customers are free to change plans at any time. Your upfront payment and bonus credit is based on the value of your current plan, but it is credited to your account as a dollar amount. This means if you move your plan down you will just take longer to use up your credit, and if you move your plan up you will use your credit quicker.

Is this a contract?

No, this does not form a contract.  You are free to change plans or cancel your service at any time during the offer (and likewise, as per our standard terms and conditions, we may provide you with relevant notice to either change or cancel your service). If we change your plan, the amount of the original credit remains in place on your account.

Can I still cancel my service?

Of course! You are free to cancel your account at any time and we will refund you the upfront amount that's remaining on your account; however we will not refund or pay you the bonus credit.

How do I sign up?

Invited customers can sign up online through their MyAussie portal or call our accounts team on 1300 880 905 to take advantage of this limited offer.

No Contract Account Closure FAQ

Things happen, circumstances change, and you may need to close your Aussie Broadband account. This account closure FAQ will help make the process simple. While we do not charge fees for closing your account, it’s best to be mindful of your billing cycle. You will find your billing cycle date on your invoice as show below.invoice picture

Your Billing Cycle

The start of your billing cycle is the issue date of the invoice. Most customers will be TCP direct debit compliant. This basically means we need to give you 10 business days’ notice before withdrawing money.

So, when’s the best time to close the account?

The last day of the billing cycle is the perfect day to close the account, if the customer above closed their no contract account after the 27th of August, then they would receive no further invoices and there would be nothing owing on their account, provided they've already made that month's payment. Note: NBN disconnects the service during the early morning hours, so if you need internet on the final day of the billing cycle, please refer to example 4 below.

What if the last day doesn’t line up with my schedule? Here are some examples to help clarify.

Example 1: Customer Mary with the above invoice wants to cancel her account on the 20th of August.

This is perfectly fine. However, we do not offer pro rata amounts. Since Mary has been using the service for almost 2 weeks, she will need to make full payment on her debit date. Once that is paid, she will not receive any further invoices.

Example 2: Mary wants to close her account on the 31st of August.

With a no contract account, Mary will not have to pay any additional amount after her debit date. She will receive no more invoices. However, we don't do pro rata amounts or refunds due to closing the account before the end of the billing cycle.

Example 3: Mary wants to schedule her account to close on the last day of the billing cycle.

NBN will disconnect the service in the early morning hours of that day. It usually occurs between 12:01am and 6am. This means Mary will not have any internet for the rest of the last day of her billing cycle which would be the 12th of September. (Unfortunately, we do not have control over this.)

Example 4: Mary has an online exam at 3pm on the 12th, so she needs the internet for the last day of her billing cycle.

She can request her account to be closed on the 13th. Since the 13th is the first day of the new billing cycle this will mean her September invoice will be sent automatically just after midnight. Her service disconnection will occur after. The invoice is valid, but at the discretion of the customer service agent, the amount can be credited back. We understand the rock and a hard place position between nbn disconnection and end of the billing month. We do care about our customers and we understand.

Note: This credit will need to be manually entered. It's advised to call customer service on the day to have that done. This credit back applies for the first day of your billing cycle only given the problem with nbn disconnections and automated invoices happening out of order.

Outage notifications

Aussie Broadband offers a number of ways of which we can update customers about outages on their services.

We publish all outages and updates via our outages page which you can find here, as well as on our Facebook account.

We also send out text messages to affected customers to let me know when an outage is on, and follow this up with another message when it's fixed.

Customers are able to customise the notifications they receive via text message in the My Aussie portal.

Updating your contact details

Please note: The Primary contact and the Primary account owner can not be modified via the MyAussie portal.

This must be done formally using a “Transfer of Ownership” form. There are two forms available.

For customers not under a contract, please use our No Contract Transfer of Ownership form

For customers under a contract, please use our Contract Transfer of Ownership form. 

Note: If you have extenuating circumstances or you are unable to complete these forms due to personal circumstances please call our accounts team on 1300 880 905 to see how we can assist you.

Step 1:

Log in to your MyAussie account at: https://my.aussiebroadband.com.au/
using your user account details and password provided on signup.

Consideration note: If you unsure as to what your details this information is available within your step 4 of the email welcome series.

Step 2:

Go to the “Profile” option on the left menu, select “Details”, then click on the edit button in the top right corner of the details box.

Step 3:

Make the appropriate changes to your account, when you are happy with your changes, press the update profile button/

What compensation is offered for outages?

Sometimes your service experiences a hiccup leading to the compensation question.  Aussie Broadband’s compensation policy applies to unplanned outages and faults where services have been disrupted. In order to qualify, disruption is for at least two days from the time of first contact in regards to the fault.

Maintenance Outages

Some outages, such as those caused by NBN scheduled maintenance or faults within a customer’s premises, are beyond our control. We do not offer compensation for these, but we will do our best to troubleshoot these. All services need maintenance from time to time to ensure they are operating at optimal levels. We try to keep these maintenance windows brief and during the overnight hours. However, sometimes maintenance during daylight hours is required for the health and safety of the technicians attending the site. We will minimise downtime when this occurs.

When is Compensation added?

Please contact our Customer Service Team on 1300 880 905 for all requests. They will note down your request on the specific fault. Compensation is usually not added until once we have achieved a resolution with your service restored. We do this so we can figure up the proper compensation amount for the total disruption time. There may be a few cases involving longstanding faults where compensation is applied intermittently.

We provide compensation for the cost of the loss of our services only, not for third party alternatives (such as dongle or mobile hot-spot usage).

 General/area wide outages

We assess compensation on an incident-by-incident case for faults with a disruption to services for at least two days. If we offered compensation for shorter outages, we would need to raise our prices to those comparable for large businesses, which pay for uninterrupted service level guarantees.

We don't like outages either so we are currently working to minimise downtime with backup links to help services to stay connected even during a pesky fibre cut.

What if I'm going on an extended holiday?

We understand that you want to keep costs low during an extended holiday. We can decrease plans or even cancel NBN services for the duration. VoIP services must remain open though to preserve your phone number. To find out the best solution for your needs, please call our Customer Service Team on 1300 880 905.

Can I make an immediate payment?

Yes. You can make an immediate payment with a credit card on the My Aussie Portal or by calling our Customer Service Team on 1300 880 905.

Can I set up a payment plan?

If you're struggling to make this month's payment, or you just need a few extra days, we understand. Please call our friendly Customer Service Team on 1300 880 905 to work out a suitable payment plan solution or you can simply log into your MyAussie app or portal then select billing to request a payment extension.

*Payment plan options include temporarily postponing your payment to partial, ongoing payments over an agreed upon time period.

To find out more about our hardship policy, please click here.

Declined payment fees & late fees

What happens with a declined payment? Will I be charged a fee?

A declined payment can occur for a number of reasons from lost or stolen cards, expired cards, bank errors, and insufficient funds. The fees associated with the declined payment depend on the type of payment being used.

For Bank & Debit card declined payments

The bank charges us $5.50 for each returned transaction, and that fee is passed on to customers. Our system will automatically queue up another payment date if the original debit date is missed. If payment is again declined, another $5.50 fee will be charged to your account.

For Credit card declined payments

If your credit card is declined, then you will be charged a single $10 late fee for that month. Subsequent declined payments during that same billing cycle will not incur extra fees.

How to avoid declined payment fees:

It's advised to be proactive with your account. We understand financial difficulties and hardships and even general whoops mistakes because we've all been there. We're all human. Simply contact us.

If you know that your payment will be declined on the debit date, just call our Customer Service Team on 1300 880 905  prior to the debit date. We can arrange a payment plan to prevent the system from withdrawing money from your account until it's available. As a general rule of thumb, you're automatically approved for a payment plan provided you agree to pay at least half of the amount owing before the next billing cycle (the next invoice).

If you require a longer payment plan or are experiencing financial hardship, then Customer Service can raise a ticket to the Accounts Manager on your behalf. The Accounts Manager will contact you to further discuss a payment plan that is more suitable. To view our financial hardship policy, follow this link.

How can I change my billing anniversary date?

You can change your billing anniversary date by calling our Customer Service Team on 1300 880 905. A pro rata amount will be raised at the time.

*Please note: the billing anniversary may not be the same as the debit date.  The debit date can be found on your invoice.

How do I update payment details?

You can update payment details in two ways.

Credit Card & Direct Debit payment details can be updated on the My Aussie Portal. Or you can do so through our MyAussie app available on both the Google Play store or on the Apple Store.

If you're not able to log into your MyAussie or wish to update your details by calling, our Customer Service team can send you a one-time link via sms or email that will allow you to update your details.

What billing formats are available?

Bills are normally be delivered electronically via email and are also available to view in our My Aussie Portal. Printed and mailed bills are also available. To change to printed bills call our customer support number on 1300 880 905.

What if I miss payment?

If you miss payment, then an SMS will be sent notifying you that a payment has been missed. It's recommended to call our Customer Service Team on 1300 880 905 as soon as possible to work out a suitable payment plan to avoid late fees and account suspension.

What payment options are available?

There are three ways to make payment to your account:

  • Direct Debit- Funds are automatically processed from your bank account on your Debit Date (listed on your Invoice). Note: immediate payments can only be made with a credit card.
  • Credit Card- Funds are automatically processed from your Credit Card on your Debit Date (listed on your Invoice). Note: We do not accept American Express.
  • *BPAY -  BPAY is available with direct debit details on file for the first 6 months. We recommend that you BPAY at least 4-5 days before your debit date to allow the system to receive the payment. Once payment is received, the system should not double charge you. After being a customer with us for at least 6 months, an assessment can be done if you would like to remove your direct debit details. With direct debit, you have 10 business days after the invoice is issued to make payment. With BPAY only, you have just 7 days after the invoice so it can be helpful to leave direct debit in place.

Please call customer service for the Biller Code and Reference number should you wish to make a BPAY payment.

When is my anniversary billing date?

Your billing cycle is displayed under the invoices page of the My Aussie Portal. The anniversary billing date is the date that the invoice is issued. This may not be the same as the debit date.

When is my payment processed?

The payment processed date is listed on your Invoice. Your Invoices can be viewed here.

Configure iPhone

This article helps you configure your Aussie Broadband email account on your iPhone.

Step 1. On your iPhone's main menu, click on Mail as shown below.

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Step 2. Select Other at the bottom to setup an Aussie Broadband email account.

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Stp 3. Type in NameEmail AddressPassword, and a Description of the email account.

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Step 4. Enter the following information:

  • Hostname: mail.aussiebroadband.com.au
  • Username: Your full email address
  • Password: Your password

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Step 5. Type in the mail server of the phone carriers mail server (eg: mail.bigpond.com if you are connected with Telstra)

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Step 6. Click save and it will ask you about setting up without SSL, accept this by clicking "Yes".

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Step 7. It will then prompt you to save the email account. Click "Save".

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Configure Mac Mail

Email Support Configure Mac Mail

This article provides the steps required to successfully setup your email account in Mac Mail.

Step 1

Launch Mac Mail from the Mac dock.

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Step 2

Once Mac Mail has loaded, click Mail at the top of the screen, then click Preferences.

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Step 3

When the preferences window has loaded, click on the Accounts tab.

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Step 4

To add a new email account, click on the '+' on the bottom left hand side of the window.

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Step 5

In the 'General Information' window, fill in the following fields.

  • Account Type: POP
  • Account Description:Can be left as default as this is only your pop3 profile name.
  • Full Name: Your display name
  • Email Address: The email address being added

Click Continue.

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Step 6

In the 'Incoming Mail Server' window, fill in the following fields.

  • Incoming Mail Server: mail.aussiebroadband.com.au
  • User Name: Your full email address
  • Password: Your password

Click Continue.

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Step 7

  • In the 'Outgoing Mail Server' window, fill in the following fields.
  • Outgoing Mail Server: mail.aussiebroadband.com.au
  • Ensure that Use authentication is unticked. Click Continue

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Step 8

An account summary will be shown with your entered details. Verify these and click Continue. Note: SSL should be off - if either or both of these are on please call us for assistance in disabling SSL. (For those that require it, SSL is supported. For more information visit the General Email Settings page)

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Step 9

The conclusion window should appear. Simply click Done to finalize the setup of your email account!

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Configure Microsoft Outlook 2003

Follow the steps to configure your POP3 email account under Microsoft Outlook 2003

Step 1 - Open Microsoft Outlook

Step 2 - Click Tools and select Email Accounts

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Step 3 - Select Add a new e-mail account, then click Next

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Step 4 - Select POP3 and click Next

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Step 5 - Enter the following information:

User Information:

  • Display Name
  • Email Address
  • Server Information:

    • Incoming Mail Server (POP3): mail.aussiebroadband.com.au
    • Outgoing Mail Server (SMTP): mail.aussiebroadband.com.au

    Logon Information:

    • Username (Your full email address)
    • Password

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    Step 6 - Click Finish to complete the wizard

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Configure Microsoft Outlook 2007

Follow the steps to configure a POP3 email account under Microsoft Office 2007.

Step 1 - Open Microsoft Outlook

Step 2 - Click Tools and select Accounts Settings

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Step 3 - Click New

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Step 4 - Select Manually configure server settings or additional server types and click Next

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Step 5 - Select Internet E-mail and click Next

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Step 6 - Enter your user details as follows:

User Information:

  • Display Name
  • Email Address

Server Information:

  • Account Type: POP3
  • Incoming Mail Server: mail.aussiebroadband.com.au
  • Outgoing Mail Server (SMTP): mail.aussiebroadband.com.au

Logon Information:

  • Username
  • Password

Click Next
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Step 7 - Click Finish to complete the wizard

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Configure Outlook Express

Follow the steps to configure your POP3 email account under Outlook Express.

Step 1 - Open Outlook Express

Step 2 - Click Tools and select Accounts

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Step 3 - Click Add, then click Mail

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Step 4 - Enter you display name

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Step 5 - Enter you Email address

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Step 6 - Set the incoming mail server to POP3 and enter in the following mail servers:

Incoming Mail Server: mail.aussiebroadband.com.au
Outgoing Mail Server: mail.aussiebroadband.com.au

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Step 7 - Enter your Account Name and Password. Note that the account name is your full email address, and that the password is CaSe SeNsItIvE.

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Step 8 - Click Finish to complete the account creation wizard

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Step 9 - Click Close to close the Internet Accounts box

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Configure Thunderbird

Configure Thunderbird for your Aussie Broadband email account

Step 1 - Open Thunderbird

Step 2 - Click Tools and select Account Settings

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Step 3 - Click Add Account

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Step 4 - Select Email Account and click Next

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Step 5 - Enter your name in the Your Name box, and your email address in the Email Address box, then click Next

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Step 6 - Set the incoming server to POP and set the Incoming Server to mail.aussiebroadband.com.au, then click Next

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Step 7 - Type in your full email address as the Incoming User Name, then click Next

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Step 8 - Enter in the Account Name (This is what the account will be called under the 'Account Settings' in Thunderbird). Then click Next

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Step 9 - The following screen will appear summarizing your entered settings. Click Next

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Step 10 - Your account has now been setup! Click OK to go to your emails.

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Configure Windows Mail

Follow the Steps to configure a POP3 email account under Windows Mail.

Step 1 - Open Windows Mail

Step 2 - Click Tools and select Accounts

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Step 3 - Click Add

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Step 4 - Select E-mail Account and click Next

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Step 5 - Enter your Display name

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Step 6 - Enter your E-mail address

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Step 7 - Set the incoming mail server type to POP3 and enter in the mail servers:

  • Incoming Mail Server: mail.aussiebroadband.com.au
  • Outgoing Mail Server: mail.aussiebroadband.com.au

Click Next

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Step 8 - Enter your E-mail username and Password. Note that the account name is your full email address, and that the password is CaSe SeNsItIvE. Click Next

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Step 9 - Click Finish to complete the account setup wizard

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Step 10 - Click Close to close the Internet Accounts box

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Create a new Email Account

This article provides information on managing and creating email accounts.

How do I create a new email account?

You are able to create up to 5 email accounts for free. To create a new email account or manage your existing email accounts, simply visit the manage my services -> manage my emails section of your my.aussie account.

Alternatively, click here to go directly to this page (You will be required to log in). If you are unable to add or manage your existing emails via this section, please call our accounts department to do this over the phone.

General Email Settings

This article provides the basic email settings required to setup your email account.

Login Information

Use the following syntax when entering your username and password. Note that the username cannot contain upper case letters and that the password is case sensitive.

Username [email protected] (please refer to your welcome letter)
Password CaSe SeNsItIvE (please refer to your welcome letter)

Server Information

Use the information below when entering in the server details for your email account.
Note: All domains use the same server settings as Aussie Broadband (eg: Wideband, Baonline, and Westvic)

Aussie Broadband

  Incoming Mail Server (POP3) Outgoing Mail Server (SMTP)
Server mail.aussiebroadband.com.au mail.aussiebroadband.com.au
IP Address 202.142.142.238 or
202.142.142.239
202.142.142.238 or
202.142.142.239
Port 110 25

The servers also support imap on port 143 if required.

SSL

Our mail servers support SSL with the following settings:

POP (Incoming) SSL 995
SMTP (Outgoing) SSL 465

What is SSL?

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a client. This link ensures that all data passed between the web server and browsers remain private and encrypted. SSL is an industry standard and is used by millions of websites in the protection of their online communications with their customers.

Still not found what you’re looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Same great enterprise services,
now under our Aussie Broadband name

As of May 23, we’ve transitioned to Aussie Broadband Enterprise and retired the Wideband Networks brand. Don't worry! Other than the name, nothing has changed. We're still offering the same high quality enterprise services as always.

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Where should we send your brochure?

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