Help Centre

How do I book a relocation?

If you are simply relocating your service from one premises to another, you will need the following information:

Once you have the dates that you will be moving, simply give our simply give our sales team a call on 1300 880 905 and they can assist with the relocation process.

Our sales team can set your existing service to close on the day you specify for relocations only. Note: Service will stop working shortly after midnight on the date you specify, if you wish to have service for the full day, please add on an extra day.

Our team will then advise you if your new location is ready to connect or if it requires an installation appointment. If service is ready to go, then they just need to provide the earliest connection date of when you would like service there.

If an installation is required: Our team will advise you of the installation process for your specific location and service class. Please let them know the earliest date that you will have access to the premises so we can get your new location up and running as soon as possible.

Note: Our sales team can process service closures that are part of a relocation only. If you wish to close your account, then you will need to speak to our accounts team.

For more information on moving house, please refer to our FAQ here.