Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How long does relocation take?

If your new address has been connected on the nbn™ or OptiComm previously, it’s likely that you can be connected in as little as 15 minutes.

If we find that we can’t automatically activate your service, or an appointment is needed for your connection at your new address, we try to have you connected within 5 working days.

Please note: Following the extreme weather events across Australia and also the impact that COVID-19 is having, it may take longer than usual to be connected. Both nbn™ and OptiComm are working hard to reduce the impact to customers.

For more information on moving house, please refer to our FAQ here.

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