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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Will I be charged if there is a gap between moving dates?

Our accounts team can pro rata your monthly payment so you’re not paying for days when the service isn’t connected. They can even adjust your invoices to ensure your new location aligns with your current billing cycle – so if you always paid on the 15th, then that can continue.

For more information on moving house, please refer to our FAQ here.

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