Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Disaster Support

Aussie Broadband’s main office is based in a regional location (Gippsland, Victoria) and we know only too well the impact fires and floods can have on communities.

During disasters such as bushfires, floods and cyclones, we try to proactively map customers’ addresses from available emergency services data and contact them to offer assistance.

We recognise that what works for one customer may not work for another, so our policy is designed to be flexible.

Our support includes:

  • Initial services/discounts valued at up to $250 for any customer who has lost their home or been significantly impacted by disaster
  • Services/discounts valued at up to $80 for any volunteer working for extended periods on disaster relief
  • Other support by individual arrangement

You’ll find some other services below that may help.

You can use the MyAussie app or portal, or speak to one of our friendly team, to:

  • check if a connection is still online to your property
  • divert your VoIP phone number at any time. (Note: Diverting your number is free, but there may be additional costs associated with calls being redirected.)
  • set up a payment plan at any time, without the need to speak to anyone
  • organise a relocation of your service

Don’t forget our range of financial hardship support options are also available. Find out more information here.

Our services for community groups include:

If you have been impacted by disaster and have not yet heard from us, please don’t hesitate to contact our friendly team on 1300 880 905.


Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.