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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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Why has my order not progressed?

The most common reason for an order remaining stuck on submitted in MyAussie is that payment was taken via a bank account. Bank account payments can take 3-5 business days to clear. The order will automatically progress once payment has cleared.

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