Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

What is HFC?

HFC stands for Hybrid Fibre Coaxial. HFC requires an nbn™Co appointment where a technician installs a nbn™ Network Termination Device inside the premises.

HFC Network Boundary Point

nbn™ will connect a PCD (Premises Connection Device) on the outside of the premises and then install a HFC wall outlet on the inside of the premises where they will connect the Network Termination Device.

nbn™ will install the Network Termination Device within a 40m cable run of the PCD, if you require the NTD to be installed in a location away from the front of the building then you will need to ensure that internal cabling is present.

Location Requirements for the Network Termination Device

  • Near a 240v power outlet. If you have provided a power board the nbn™ technician may not install the NTD as this is not suitable.
  • In a cool, dry, ventilated area (nbn™ supplied equipment cannot be installed in a damp or wet area, such as a kitchen, bathroom, laundry or under a window that opens).
  • Away from busy areas where it may be knocked or damaged.

Internal Cabling Requirements for HFC

In premises cabling is strongly recommended as it will allow you to choose the location of the NTD, all cabling work must adhere to nbn™ standards. nbn™ HFC uses RG6 Quad Shield Cable and this is the type of cabling that must be used if you require the NTD to be installed any further than a 40m cable run.

It is recommended that you get a licensed cabler to run the cabling to ensure that industry standards are met.

What to expect on the day of your nbn™ HFC installation

Check out this short nbn™ video on what to consider and what will happen on the day of your HFC installation.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.