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Entertainment

Can Fetch work on my phone or tablet?

Yes! You can download the Fetch app onto your smartphone or tablet. If you have purchased TV shows or movies, you can download them to watch even when you’re not connected to a network. Unfortunately, the Fetch app is not available for computers.

Can I watch Fetch on multiple TV's?

Yes! You will need to rent another box from us with the multi-room option, but you can connect up to 3 boxes on the same account. You will only need one Mighty, so your second box can just be a Mini, and it will be able to access all of the shows that you’ve saved to the Mighty.

Do I need to rent the Fetch box from you?

Can I keep my existing Fetch or do I need to rent from you?

You will need to rent the Fetch Mighty or Mini through us. It’s important to note that we retain the right to the device, and should you decide to cancel your service with us, you will need to return it. Please be aware of that when purchasing movies or television shows.

Fetch Activation Code Failed

What to do if your Fetch activation code failed?

Fetch activation code failed

If your Fetch activation code failed, then double check that you have entered your Fetch activation code in correctly.

If you are certain you have, then have your MAC address and Serial number handy and call customer service. They will update your account.

Note: Activation codes will not work with retail models, or Fetch devices from other service providers.

Fetch Black Screen of Death

How to troubleshoot the Fetch black screen of death:

Black screen of death

Step 1:

Check the power source. Is the Fetch plugged into the power? Try testing another power socket, or try testing a power socket not on a surge protector.

Step 2:

Ensure you have the correct HDMI source on your television. Most televisions will have several inputs so make sure you've selected the correct HDMI input. Test another input on your television or try an alternate cable.

Step 3:

Call customer service on 1300 880 905 to try to reset the device.

Fetch Box locked - No internet connection

How to troubleshoot the Fetch Box locked error:

This error generally occurs if the Fetch device has been turned off for some time and is not connected to the internet.

fetch box locked

In order to take a closer look at what’s going on, you should run the Fetch Internet Diagnostics scan.

To run the scan, simply follow the directions below:

Step 1: Press “Menu” button, then navigate to “Manage” then “Settings”.

Step 2: Press the “Paw” Button

Step 3: Navigate down to “Diagnostics”, then press the “Paw” button.

Step 4: Scroll down to “Internet”

This will run a series of tests that will check your WiFi or Ethernet Connection, your IP Address, your Internet Connectivity, and the Service Connection. Fetch only needs a speed of 3Mbps in order to operate. It is possible for it to be affected by issues such as WiFi Interference. If you discover that your WiFi is having difficulties, try moving the Fetch box closer to the router, or you can look into WiFi Extenders to reach difficult spots such as a far bedroom. For more information on troubleshooting WiFi related issues, see our help page here.

If unable to resolve the issue, please call customer service.

Fetch Buffering

Help! My Fetch keeps buffering, what can I do?

Fetch buffering is a sign of WiFi or internet connectivity issues. In order to take a closer look at what's going on, you should run the Fetch Internet Diagnostics scan.

To run the scan, simply follow the directions below:

Step 1: Press "Menu" button, then navigate to "Manage" then "Settings".

Step 2: Press the "Paw" Button

Step 3: Navigate down to "Diagnostics", then press the "Paw" button.

Step 4: Scroll down to "Internet"

This will run a series of tests that will check your WiFi or Ethernet Connection, your IP Address, your Internet Connectivity, and the Service Connection. Fetch only needs a speed of 3Mbps in order to operate. It is possible for it to be affected by issues such as WiFi Interference. If you discover that your WiFi is having difficulties, try moving the Fetch box closer to the router, or you can look into WiFi Extenders to reach difficult spots such as a far bedroom. For more information on troubleshooting WiFi related issues, see our help page here.

Fetch Cable Setup

This is the Fetch cable setup configuration guide that will help with plugging in your Fetch. The images below are taken of the back of a Fetch Mighty (on top) and the Fetch Mini (below).

The back of the Fetch Mighty and Fetch Mini boxes

What's included with Fetch?

You will find the following in the box provided with your Mighty or Mini:

1. A power cable for your Fetch device
2. An HDMI cable to connect Fetch to your Television
3. The remote

*Note* The following items are not included with your Fetch. They are optional and not required.

Optional Extras that you may wish to purchase:

Coaxial cable – For existing connections, simply unplug the coax from the back of your Television and into your Fetch box in the antenna input. Fetch will supply your free to air channels to your television.

Optical cable – you may choose to upgrade from your HDMI to an optical cable for the best resolution. Please ensure that your television has an optical cable input before purchasing from your local store.

Ethernet cable – you may wish to run a cable from your router directly to your Fetch device. A yellow or blue ethernet cable will do the job perfectly if you experience WiFi issues and your Fetch is relatively close to your router.
Again, these are optional extras that are not included with the Fetch devices. All cables can be found at your local hardware or electronics store.

To connect Fetch:

Step 1: Plug the aerial/coax into the antenna input.

Step 2:  Plug the HDMI cable in the HDMI output (or the optional Optical) into the Fetch. The other end should be plugged into an input on your television. Note: You only need either the HDMI or the Optical. You do not need both.

Step 3:
Plug the power into the red power input and the other end into a power point or surge protector.
Congrats, the cable configuration is complete!

Fetch failed login

How to troubleshoot the Fetch failed login to server error:

Fetch failed login

This error will likely require a phone call to customer service, however, there are a few reasons for receiving this error.

  1. The device has not been properly provisioned
  2. The service has been suspended
  3. A foreign internet connection is being used (such as another internet service provider)
  4. Customer service will confirm that the MAC address/Serial address on your device matches the one on our file. If the service is suspended, then the account will be unsuspended when payment has been made.

    You can try rebooting the device to see if that fixes the issue, if not, please call customer service on 1300 880 905.

Fetch Multi-Room Magic

Fetch multi-room magic can connect up to 3 devices in your home.

Benefits include: Sharing recordings, sharing channel pack subscriptions, sharing movie store rentals and purchases, and sharing TV store purchases.

To get started, Sharing Options need to be selected through Menu -> Manage -> Settings -> Multi-Room -> Options on each Fetch box.

Note: All Fetch boxes must be provisioned under the same household.

This will not work on multiple routers or IP address ranges.

Your router must be UPnP (Universal Plug and Play) compatible.

Fetch Record Feature

The Fetch record feature is available on the Fetch Mighty only.

The Mighty can record up to 6 shows at once on a 1TB hard drive that can hold up to 585 hours of SD TV.

Warning: Recording will cause usage to occur in the background. If you have issues streaming media, then you may have too many recordings occurring in the background.

Stopping Recordings:

On the remote:

  1. Press the “Menu” button.
  2. Use the arrow keys to navigate down the “TV” menu to “TV Guide”.
  3. Use the arrow keys to locate the show / recording to cancel.
  4. Press the “Paw” button.
  5. Scroll to the on screen “Recording” option.
  6. Press the “Paw” button.
  7. Scroll to the on screen “Stop Recording” option.

Changing Priority of Recordings:

  1. On the remote, press the “Menu” button.
  2. Use the arrow keys to navigate to “My Stuff” then “Recordings”.
  3. Press the “Paw” button.
  4. Use the arrow keys to navigate to “Series Tags” tab.
  5. Press “Paw”.
  6. Use the arrow keys to navigate to a Series Tag.
  7. Highlight the “Up” or “Down” arrows on screen, and use the “Paw” button to move the Series Tag “Up” or “Down” the priority queue. Changes made to series tag priority will take effect daily, at 6am.

Series Tag:

Series Tag allows Customers to Automatically record seasons/episodes when new content is released.

If series tag is on, customers will be prompted with an error while attempting to manually download something tagged – this is normal behavior.

Series Tag can be disabled within the Menu > My Stuff > Series Tag

Note: you can change the scheduling of series Tags

Fetch Replacement Remotes

Help, I've lost my remote, what do I do now?!

Fetch now sells replacement remotes on eBay for $29.95. They ship remotes within 24 hours Monday-Friday, shipping to all Australia wide locations and P.O. Boxes. Need it fast? Fetch offers express post for a total price of $34.95. To purchase another remote, follow this link.

Fetch Setup Guide

This Fetch setup guide will help you to get your Fetch online as quickly as possible.

Fetch Activation

Step 1: Connect to the Internet

Fetch requires an internet connection straight away. The onscreen Fetch guide will help you through connecting your device to the WiFi or ethernet. If connecting via WiFi, then scroll through the list of available networks until you find your WiFi network. If you are in doubt on which is yours, you may find that information on a sticker on your router. Select the WiFi network and enter your WiFi password. Fetch will notify you once the connection is established.

Step 2: Activation

Your Fetch device will arrive with an Activation Code. Simply enter the activation code using your remote. If your device fails to activate then click here.

Step 3: Give your device a name

You may wish to rename your Fetch device with the location such as Fetch-Lounge or Fetch - Bedroom. This is handy for those with multiple Fetch devices.

Step 4: Say hello to your remote

During this section, you can magically turn your remote into a universal remote enabling control of your television so there's no need to use multiple remotes. If you choose not to do this at this time, you can change it later under Remote Control Settings.

Step 5: Audio Settings

You can use either Stereo or switch to Surround Sound 5.1.

Note: Switching to surround sound can cause issues with HD playback on some TVs.

Step 6: Parental Pin

This is where you set up your PIN. The PIN must be 4 digits in length. Simply set a 4 digit combo that you'll remember, then re-enter the PIN a second time. Additional Fetch devices for Multirooms will also require the same PIN.

Step 7: Channel Scan

If you have plugged in your coax cable into your Fetch, then your device will attempt to find your channels. This will enable your free-to-air channels through your Fetch device and the Catch-Up TV function as well.

Step 8: Diagnostics

Fetch will complete the setup with running a diagnostics check. Once that's finished, you device will be ready to go. If any of these steps fail, then you can call customer service on 1300 880 905 for troubleshooting.

Fetch Diagnostics

Is Fetch available on any plan?

No, Fetch uses a considerable amount of data, so it’s only available on our unlimited plans.

What are the minimum terms of service?

There is no minimum term for this service – it’s month-to-month.

What do I need to access Fetch?

To access Fetch, you will need an unlimited broadband internet connection through Aussie Broadband and either the Fetch Mighty or Mini PVR device, rented through us.

What is Fetch?

Fetch is a device that connects to your TV and gives you access to a variety of entertainment programs through your broadband internet connection. Here’s a quick list of Fetch’s great features:

  • Never miss a moment of Live TV with Fetch’s pause and rewind abilities.
  • Keep up with your favourite TV shows with Catch-Up TV on both free-to-air programs and pay TV.
  • Receive 30 FREE pre-selected movies each month.
  • Rent or purchase movies and the latest TV shows.
  • Access Pay TV channel packs including specialty and world packs at a low subscription cost.

What’s the difference between the mini and the mighty?

They both offer the same great entertainment packages, but the mighty can record 585 hours of SD Live TV and up to 6 shows at once! No need to debate which live TV show you’ll watch, the mighty covers it all.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

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