string(113) "https://www.aussiebroadband.com.au/help-centre/internet/nbn-plans/frequently-asked-questions-about-our-new-plans/" string(113) "https://www.aussiebroadband.com.au/help-centre/internet/nbn-plans/frequently-asked-questions-about-our-new-plans/"

search aussiebroadband.com.au

Try our My Aussie app

  • Run service tests
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Frequently Asked Questions about our plans

What’s new?

Aussie Broadband has several speed tiers to suit your needs with data plans for 100GB, 500GB, and Unlimited.

How does the data slider on the plans work?

It’s pretty easy. When signing up, customers see all of our options to choose from to pick the best suited plan for their household. If you find data to run out before the end of the month, switching up to the next data tier is simple using our slider tool. You can even set the plan to revert back at the end of the month.

nbn™25 100GB, 500GB, Unlimited
nbn™50 100GB, 500GB, Unlimited
nbn™100|20 100GB, 500GB, Unlimited
nbn™100|40 100GB. 500GB, Unlimited
nbn™250* Unlimited

 

*Please note nbn™100 and nbn™250 tiers are not available to all services.

What happens if I need to change my plan?

You can schedule a plan change through MyAussie or by calling our Accounts team on 1300 880 905. The change will take effect from the start of your next billing period.

What happens if I run out of data?

Have a big month binging on Netflix and accidentally use all of your data? Don’t stress – we don’t charge excess data fees on any of our plans. Instead, we’ll slow down (shape) your connection to 1mbps/1mbps for the rest of the billing period.

Don’t want to be shaped? At any time you can request a mid-period plan change to. Increase your data allowance, which will take effect immediately. You just need to pay the difference between your current plan and the new plan. This can be done as a once-off (ie the new plan will only be active for the rest of the billing period, then you’ll automatically move back to your old plan) or permanently (ie the new plan will be active until you submit another plan change). Plan changes can be done easily through MyAussie or by calling our Accounts team on 1300 880 905.

What is the nbn™250 tier?

This is a speed tier we introduced mid-2017 and is designed for customers who want the fastest connection they can possibly get on the nbn™. It will be available to Fibre-to-the-Premise (FTTP) services on Points of Interconnect (POIs) where Aussie Broadband has over 1000mbps of CVC provisioned.

Are uploads counted under the new plans?

Yes, both downloads and uploads are counted by default except on our unlimited plans.

Are there separate on and off-peak data allowances?

No, there are not separate allowances for on and off-peak times by default. If you do a large amount of downloading between 1am and 7am you could consider our “Night Owl” bolt-on, which means your data won’t be metered during these hours. You can add bolt-ons anytime through MyAussie.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.