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Why hasn’t my OptiComm service switched over to Aussie Broadband?

A majority of faults raised with OptiComm occur during the setup process. These range from problems with the lead-in-conduit, property not being ‘ready’, equipment not plugged incorrectly and/or Cable damage (for example, rats chewing through it).

It’s important to check your setup before raising a fault with OptiComm.

Our best advice is to check that the lights on the OptiComm Connection Box are performing correctly and check that every cable is in the right port. If you have your own modem, try factory resetting the device, and reconfiguring it. This may solve your connection problem.

If you have any questions or just want help with double-checking your setup, feel free to get in contact with our lovely support team on 1300 880 905.

To see the range of Opticomm Plans provided by Aussie Broadband, click here.

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