Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Why was my SMS delayed?

Most mobile phones can send and receive SMS text messages. We’ll take reasonable steps to deliver any text sent from your mobile phone. Sometimes technical, network or other unforeseen issues may prevent a message from being delivered in a timely manner, despite our best efforts. Please note that all SMS message sent from your phone will be charged regardless if it is delivered to the intended recipient or not.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.