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  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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Issues with inbound/receiving call?

Here’s some helpful tips for inbound calling issues.

  1. Double check that ‘Do not Disturb’ and ‘Airplane Mode’ disabled.
  2. Do you have coverage on your handset?
  3. Check if you have ‘Silence Unknown Calls’ enabled – ‘Silence Unknown Calls’ stops any calls with ‘No Caller ID’ from coming through.
  4. Are you trying to call over WiFi? – It might be worth turning off your Wi-Fi, just to see if you still have the same issue. Some phones allow you to call over Wi-Fi.
  5. Try ‘Reset Network Settings’.

If you are still having trouble receiving calls, feel free to call our lovely support team on 1300 880 905.

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