Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Issues with internet/Mobile data?

Here’s some helpful tips for when your internet/mobile data is playing up.

  1. Are you using mobile data or Wi-Fi?
    • This will determine whether the issue is with the SIM or your Wi-Fi/router.
  2. Check that your mobile data is enabled in the settings.
  3. Have you used all of your data allowance?
    • If you have, you can purchase a data top up.
  4. Are you able to use the internet through any other apps?
  5. Try ‘Reset Network Settings’.

If you are still having trouble with outbound calls, feel free to call our lovely support team on 1300 880 905.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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