Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Issues with outbound/making calls?

Here’s some helpful tips for outbound calling issues.

  1. Double check the number you are trying to call:
    • Is the phone number valid?
    • Are you able to call other phone numbers without an issue?
    • Are other people able to call the phone number without an issue?
    • Have you successfully called that number before?
  2. Listen for the exact error message
    • “The person you are calling is currently switched off or out of range” – Usually means the number you are calling does not have coverage, has airplane mode/do not disturb enabled, or their handset is switched off.
    • “The number you have called is not connected” – The number is inactive or has been disconnected.
    • “The number you have called is unavailable” – The number may be on another call and you should try at a later time.
  3. Try ‘Reset Network Settings’.

If you are still having trouble with outbound calls, feel free to call our lovely support team on 1300 880 905.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.