Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How to set up MyAussie on the portal

1. Open your Step 1 Order Confirmation e-mail from Aussie Broadband.

2. Find the MyAussie log-in information under Track your Application section of your email.

3. Click the password link to set up your new password. If the link does not work, call customer service on 1300 880 905.

4. Set your password. Your password must contain the following:

  • 10 letters or numbers
  • at least 1 uppercase letter
  • at least 1 number

Note: Your password can not include the word password.

4. Your username is located below the password link in the Step 1 E-mail.

5. Go to

6. Log into your account with your username and password.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.