Help Centre

FTTN MyAussie Test Guide

Here’s a guide to the tests available to you and a basic outline of what each one does. Remember, this might just save you a phone call! If you notice service issues in the test results, you can then lodge a fault… right in MyAussie!!

FTTN MyAussie Test Guide

Test: Kick Connection
Description: This will clear the connection you have with us. It will not reset nbn™. Generally, you will not need to do this.
Use this if: You want to change your modem/router; kick your current connection, remove the old modem/router, plug the new one in and allow it to pick up a new connection.

Test: Line State
Description: This test is like a “Snapshot in Time” as the nbn™ node sees your connection in terms of its speed, stability, and line quality data details.
Raise a fault if: Stability returns any value other than Stable once a Stability Profile has been applied for 24 hours.

Test: Port Reset
Description: Resets the port on the node to allow a fresh connection.
Use this if: Your service is not in sync or is having low sync speeds.

Test: Stability Profile
Description: If the Line State test returns Stability as Unstable this should be applied and kept on for 48 hours. The Line State should then be run again. Note: Applying the Stability Profile will drop your speed unfortunately, but it is a requirement for this to be applied for nbn™ to look into an Unstable service.
Raise a fault if: Stability Profile has been applied for 48 hours and Line State is still showing as Unstable.

Test: Loopback Test
Description: Sends small amount of data between us and your connection at the node (and back again) to test that data is getting through in both directions.
If this fails: Turn off your modem for 30 seconds and then back on.
Raise a fault if: This test fails after a modem restart.