Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Whose network does Aussie Broadband use or does it operate its own network?

Both – we are a carrier in our own right and operate a national MPLS network with our own infrastructure in selected areas and links to internet exchange points in Singapore and the USA. We also provide services Australia wide through our wholesale partners.

Aussie Broadband has dedicated links through a wholesale backhaul provider to all 121 nbn™ POI, meaning we can control the bandwidth and capacity, turning it up or down with a few minutes’ notice to meet supply and demand. We also recently started constructing our own dark fibre network to POI connections to give us even greater control.

With our dedicated team of network engineers monitoring the back haul around the clock, making changes to make sure that everything is running smoothly, we have included an image of our network below. Click the image to see a larger version.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.