Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Do I need to rent the Fetch box from you?

Can I keep my existing Fetch or do I need to rent from you?

  • A Fetch box from a previous Internet Service Provider will not work with our service
  • A Retail Fetch Box purchased from a store will work with our internet service, but you will need to order the Fetch service via Fetch directly.
  • You can rent a Fetch box from us and setup a Fetch service via Aussie Broadband.

It’s important to note that we retain the right to any Aussie Broadband rental device, and should you decide to cancel your service with us, you will need to return it. Please be aware of that when purchasing movies or television shows. Once you exit the service, you will only be able to view your purchased content via the Fetch app on a mobile device.

To find out more information on Fetch click here.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

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Your information will not be shared.