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  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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How fast can I get connected to the nbn™?

If you’re on the nbn™ already: it’s likely that you can be connected in as little as 15 minutes. If you’re a little bit technical, we can even activate one of the other ports on your NTD so you can try our nbn™ service in parallel with your existing service provider. If we find that we can’t automatically activate your service, it should take only 5 working days.

If you’re totally new to nbn™: then we’ll get your connection installed and up and running for you. This can take a little longer as you may need an appointment to get you connected for the first time. Keep in mind that any installation fees or other once-off charges will still be billed to your account.

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