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When will my service be active?

The nbn™ technician has been out or the commitment time has passed, so how long until your service is active?

No matter your connection type, all technologies have the same activation process if the premises has previously been connected to the nbn™. You will receive an SMS from us when the service has been activated. The text will indicate that the activation could take up to 24 hours to complete, however most of the time and if there are no problems, it’s very quick and your service running by the evening. For nbn™ device installations, the technician needs to sign off that nbn™Co have completed the appointment. This may not occur straight after the appointment. If you’re still having trouble connecting by 7pm, then call our Customer Service Team on 1300 880 905.

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