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Why has no one showed up to my nbn™ appointment?

If it’s still during the appointment window: nbn™ can arrive any time during the allocated appointment time frame.

If it is after the nbn™ appointment window: The appointment may be delayed due to weather or possibly the technician has been held up at a previous appointment.

What do I do if my technician is a no show?

nbn™ will follow up with technicians 30 minutes after the appointment window. We recommend waiting an hour after the appointment window is over to contact the provisioning team on 1300 880 905. This will help to give nbn™ time to touch base with the technician and to update us with information regarding the delay so that we can provide you with as much information as possible.

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