Help Centre

Are there any setup fees for your nbn™ internet plans?

We do not have any standard connection fees for our nbn™ services.

Possible set up charges are if you require a new nbn™ compatible broadband router, in a new housing development or opt to have a new line connected.

You can view our router options on our hardware page. If you opt to bring your own modem you will need to ensure it is  nbn™ compatible (please note for FTTN and FTTB nbn™ customers – if you wish to bring your own router, you will need to ensure it is VDSL capable).

Development Fees

From 1 April 2016, nbn™Co may charge a $300 new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each premises requiring a nbn™ connection. This includes, but is not limited to, new dwellings, lots under reconstruction, lots without any existing infrastructure, and buildings requiring a new mailing address.

We will inform you at signup if this fee may apply.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

If you opt to connect a subsequent service (for FTTN and FTTB customers) there is a $297 installation fee unless you can provide the ULL or phone number of the line.

Any additional charges will be advised before confirming your order.