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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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What features are included in your nbn™ plans?

Residential: No excess usage charges – speed is slowed when your allocation is used (1mbps on nbn™ and 256kbps on ADSL/Wireless), 5 Email addresses, email spam protection, and local Australian-based phone support.

Enterprise: Aussie Broadband Enterprise Customers are assigned a dedicated account manager and have direct access to our business support team bypassing the usual call centres and waiting. All of our support staff are based in Victoria.

There will be no excess usage charges should you exceed your monthly data allowance – speed is slowed down to 1mbps when you allocation is used.

When you select a Small Business service you will receive Premium Business support and AnnexM will be applied to your service if it is available at the local exchange.

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