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Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

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Do I need a username/password for my connection?

You’ve made the switch to the nbn™ but the username and password seems to be missing from the welcome pack. That’s because this new nbn™ connection does not require a username and password set up in the router. If your router is requesting one, then you may need to adjust some settings. For settings check out our new BYO Router Settings Guide.

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