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  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How do I know I have an outage?

No one likes an outage, especially one out of the blue!

At Aussie Broadband, we pride ourselves on our No Bullsh*t value and that means giving our customers information, regarding outages, as soon as it becomes available to us.

So, how do you know if you have an outage or if there’s something else at play?

Emails

One of the easiest ways to know if you have an outage (or if one is coming up) is to check your emails.

Whether it’s an Aussie Broadband, nbn™ or OptiComm outage, we will send you an email which outlines the details of the outage.

For nbn™ outages, you will get an email which specifies if the outage is scheduled, expedited or emergency. The email will also inform you of the dates and times given to us by nbn™ for the outage.

App

Any recent, ongoing or scheduled outages will also be available in the MyAussie app.

The ‘Outages’ page can be found by going to the ‘Home’ section and scrolling till you find ‘Tools’. When you click on ‘Outages’, you’ll be able to see any outages affecting your service.

Website

We also have an outage webpage which details both scheduled and unscheduled Aussie Broadband outages.

https://www.aussiebroadband.com.au/help-centre/system-outages/

Socials

For any major unscheduled outages, we will also let you know on our Facebook and Twitter.

We will keep you up-to-date with the progression of repairs as we get more information.

What to do if you don’t get an email?

Before you do anything else, perform a power cycle on your router and modem.

  1. Turn the router and modem off
  2. Pull the power cord from the back of the router and modem
    • This ensures that there is no remaining power left in the hardware and allows it to properly perform a power cycle. Sometimes, when you simply turn off the hardware, it will still have some left over power and won’t actually turn off or power cycle properly.
  3. Wait 30 seconds to 1 minute
    • This will get rid of any left over power, once the power cord has been pulled out, and gives the router and modem an opportunity to power cycle.
  4. Plug the power cords back into the router and modem
  5. Turn on your router and modem
  6. Give the devices time to reconnect, this can take up to 15 minutes.

If that doesn’t work, have a look at what the lights on your modem mean.

Things still aren’t working? Feel free to call our awesome Aussie support team on 1300 880 905.

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