Aussie BroadbandHelp CentreInternet8. Tech SupportHow does Aussie Broadband notify their customers about outages?

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How does Aussie Broadband notify their customers about outages?

Aussie Broadband offers a number of ways of which we can update customers about outages on their services.

We publish all outages and updates via our outages page which you can find here, in the MyAussie portal or app, as well as on our Facebook account.

We also send out text messages to affected customers to let you know when an outage is on, and follow this up with another message when it’s fixed.

Customers are able to customise the notifications they receive via text message in the My Aussie portal.

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