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How to run a Ping Test

A Ping Test is an important step in troubleshooting speed and connection problems with specific servers or even your own router.

How to run a Ping Test?

A ping test is a simple test that can show problems along the network path. Before running any tests such as speed or ping tests, pleas ensure that nothing else is using any bandwidth on your devices. This includes YouTube, Netflix, and even file sharing programs as this will affect the results. Ping tests are generally run on a direct connection to the router or to the NTD (nbn™ connection device) unless trying to troubleshoot a WiFi issue.

Windows Devices

You will need to open the command prompt to run ping tests. You can do this by opening the Start Menu and typing cmd into the search box. If you can’t locate the search box then you can type the windows key + R and then type cmd.

Click ok and open up the command prompt, which will look a bit like this:

Command Prompt Picture

Type ipconfig to see the default gateway and a series of numbers such as The numbers are your router’s IP address,

To test the connection to the router, you will want to type:

Ping (default gateway IP) -n 50 

For example: Ping -n 50

Be sure to copy and paste the results into a document.

Then, try ping tests to the IP addresses below. is our dns servers while is the IP address of Google servers.

ping -n 100
ping -n 100
ping -n 100
ping -n 100

Then, copy and paste the results into a separate document.

I’ve done the tests, but the results could easily be in another language. How do I make sense of them all?

Pinging google

The above picture is the shortened version of what you will see after a ping test. It shows the address of the server (in this case Google), along with the amount of data transmitted and the time it took the data to reach the destination and return.

Ping Statistics

The ping statistics are important. This indicates 4 data packages were sent and all 4 were received. Seeing any % of lost packets indicates there is a problem. Also, if the minimum and maximum round trip times vary greatly or are significantly high (say 232ms), that could also indicate a problem. If you’re unsure about the test results or if they indicate an issue then further testing such as a tracert needs to be performed.

Forward all testing onto [email protected]

For MAC devices

Launch “System Preferences” and click on “Network” icon
Select the active network interface(your router) from the left side menu that you want to uncover the Gateway address for
Now click on the “Advanced” button in the lower right corner of the Network preference panel
Click on the TCP/IP tab
Find the gateway address next to “Router:” in the format of an IP address. Example:
You will want to either copy this or write this down

Now, you will want to open the “Network Utility” by Opening the ‘applications’, and finding ‘utilities’, and clicking on ‘Network Utility’.
Once you are in the network utility, please select ‘Ping‘ and choose to send 50 pings to your Routers IP address.

Select the results, and then right-click and select Copy or press COMMAND+C to copy the text. Paste into notepad or into a reply email.

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