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nbn™ outages & what we’re doing to minimise down time

We don’t like nbn™ outages either so we are taking steps to minimise unscheduled outages.

How we plan to minimise unscheduled nbn™ outages:

We are now offering redundant links wherever possible as customer demand increases. Fibre cuts and mishaps occur. We know it’s important to you that we try to offer back up links where we can. We also provide 24/7 internal support for network related issues, so our network department is always ready to go.

Keeping you updated is very important to us.

We streamline communication processes to report outages from tier 1 staff on the front lines. We also endeavour to post unscheduled outage information on our website and social media pages. Keeping you informed is our top priority.

Information on scheduled outages is often sent in advance. Unfortunately, scheduled maintenances need to occur, but if your connection experiences frequent maintenances, let us know. We will look into the reasoning for them. Frequent nbn™ scheduled outages are usually associated around tower upgrades on fixed wireless, however that’s not always the case. If you have any questions about an upcoming or recent outage, please do not hesitate to call us on 1300 880 905.

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