Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

I have a technical problem, what should I do?

Aussie Broadband has a fantastic Customer Service Team standing by to help. You can log a fault or receive technical troubleshooting on your service by calling 1300 880 905 between 8am-12am EDT, Monday to Sunday, this includes most public holidays except Christmas Day and Good Friday.

You can also find a range of support documents on our website. Click here to access this resource.

You can email us for technical help, but please be advised this is not our preferred method of contact. Emails can have a 48 hour response time. Contact customer service at [email protected]

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.