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Other Internet

ADSL 2+ Speed performance

What can I expect for ADSL 2+ speed performance?


ADSL2+ plans provide the best possible performance that we can provide on standard telephone lines. Many factors can vary the speed of your service; these include length of the copper line, electrical interference, internal / external wiring configuration, and capacity of uplink.

Your actual achievable speed will fall between a minimum of 1500k and a maximum of 20,000k, in accordance with the various factors mentioned above.

The following table shows the expected speeds based on line distance from the telephone exchange. These can vary based on the age, quality and joints in the copper wire that feeds your premises.

Distance Estimated Line Speed
0.9Km 20Mb
1.3Km 20Mb
1.7Km 20Mb
1.8Km 18Mb
2.2Km 16Mb
2.4Km 14Mb
2.6Km 12Mb
2.9Km 10Mb
3.2Km 8Mb
3.5Km 6Mb
4.1Km 4Mb
5.0Km 2Mb

Speeds may also vary over time. As changes occur in the copper network between the exchange and your premises, service speeds may increase or decrease.

ADSL Dropouts Troubleshooting

This article provides adsl dropouts information for your service when it is experiencing problems.

Why do I have ADSL dropouts?

The first step to troubleshooting adsl dropouts is to identify the type of dropout that is affecting your service. Your modem/router will give you the best indication of the problem through simple observation. During a dropout, check the lights on the front of your modem/router.

  • If the DSL Light is flashing or off, it means that the Internet Connection is dropping out.
  • If the DSL light remains solid, then the problem may be with WiFi or LAN depending on whether you have a cabled connection.

ADSL dropouts

If the DSL light is flashing then the router is having difficulty establishing an internet connection (sync). This may be due to adsl dropouts or a faulty router. The first line of troubleshooting is to power down the router for 10 seconds. If the dropouts persist, check the cabling and try a different filter. If it's still an issue, you can try a factory reset of the router. *Note: Factory resetting the router will require logging into the router to reset the internet connection information before the internet will be working. 

Another solution is to try a different modem/router as well cables. If you have difficulty switching to a new router, call our Customer Service Team to kick the previous session so that your new router has a chance to establish a connection.


If you have attempted all of these troubleshooting steps, then call our Customer Service Team on 1300 880 905 for further troubleshooting.

WiFi dropouts

You checked the router and the DSL remains solid. Your cabled devices remain connected, but devices on WiFi are experiencing slow or intermittent internet. Several routers have two different WiFi channels, 2.4 GHz & 5.0 GHz. The main differences are range, speed, and interference.

2.4 GHz WiFi Frequency - extends across a larger area, but has slower speeds, and is prone to significant interference. Interference can be from kitchen devices like a microwave, to radio controlled cars, telephone handsets, the neighbour's WiFi, etc.

5.0 GHz WiFi Frequency - has a shorter range, but has fast speeds, and considerably less interference.


There are many reasons why your WiFi may be struggling. Unlike DSL, WiFi lights flicker with connectivity. If the WiFi lights are dropping out entirely, then the router may be faulty. However, if WiFi are flickering but the connection is struggling, then range or interference may be to blame.

Range

Testing the WiFi range is simple. The WiFi signal drops slightly when it passes through walls. If WiFi is slow or dropping out in a far room, try the device next to the router. If it's still experiencing an issue then it's possible that it is an interference issue. Also, if you used to have a strong WiFi connection previously in the room and it's suddenly dropped, it may be interference.

Interference

Interference can crop up even if you have not changed anything to your setup. Simply logging into your router and experimenting with changing the WiFi channel usually fixes the issue. The best WiFi channels in the 2.4 GHz band are 1,6, & 11.  If the interference issue continues to persist, it's advised to ensure that there aren't any local devices such as Chromecast causing the the issue. There also is a free app available to check WiFi interference called WiFi Analyser. This will give you a comprehensive look at all of the WiFi signals in your current area including conflicting frequencies.

LAN (Local Area Connection) dropouts

A network dropout is described by your computer as having a network cable unplugged. Shown below are common causes for network connection dropouts.

Loose Network Cable

Network cables have clips that hold the network cable firmly in the network ports. Ensure the cable is securely connected to the network port on your computer and modem. If your network cable no longer has these clips we advise to replace it. If the cable is securely connected, try another network cable.

There is a problem with your computer


Try connecting a different computer to your modem, or connecting your computer to a different network. If it experiences the same symptoms on a different network then your computer may have a fault.

Faulty Hardware

If you experience these symptoms on multiple computers connected to your modem please contact us.

Persistent Dropouts

If you continue to experience dropouts of any kind, please call our friendly Customer Service Team at 1300 880 905 to further troubleshoot.

ADSL Support General ADSL settings

This topic covers the basic ADSL settings your modem requires to connect to the internet, as well as the supported modulation types.

Important: If you are a new customer and have purchased your modem through us, your modem will have been pre-configured.

If you did not receive your modem from us, or you need to re-configure your modem, the details below cover the basic settings required to set up your modem's internet connection.

Settings
ADSL Username: [email protected]
Encapsulation: PPPoE - ADSL / ADSL2+
Multiplexing: LLC
VPI / VCI: 8 / 35
Authentication Method: CHAP / PAP
MTU: 1492
Supported Modulations: Multimode (Recommended)
G.dmt
G.lite
T1.413

These settings are generally made from within your modem's web interface. Visit our modem configuration page to view the setup guide for your modem. If you have any questions relating to the above information, please visit the contacts page for details on how to contact us.

ADSL Support No Authentication

This article provides information relating to authentication problems. Authentication problems generally refer to an incorrect username or password being entered into your ADSL modem. Advanced users click here.

My Internet / WAN light is not lit. What does that indicate?

The internet / WAN light represents your connection to the internet. A working connection is indicated by a solid or flashing (when there is activity) green light and means your connection has authenticated. If there is a problem authenticating, the internet light will generally show as any one of the following:

  • Flashing Red
  • Solid Red
  • Off

Note: If you are a new customer and are using a modem not purchased through us then this is normal ! You will simply need to configure the modem with your new username and password.

What is my username and password?

Upon signing up all customers receive a welcome letter which includes their service login details. If you do not have these details please contact our accounts department. The format of the username is as follows:

Username: [email protected]
Password: CaSe SeNsItIvE

How do I access my modem to change my username and password?

Before we can begin you must connect your computer directly to the ADSL modem with an ethernet (network) cable. Then choose your modem from the list below and follow the prompts:

Linksys OPEN Other
WAG54G
WAG54G2
AM300
I-connect 624
I-connect 624w
I-connect 625
I-connect 625w
Speedstream 4200
Speedstream 6520
2Wire 2701HGV-W
Dlink DI-704P
More..

My modem is not in the list!

If your modem is not in the above list you will need to call our support team. Alternatively you can use the CD that came with your modem to configure the modem for you. Please visit the contacts page for details on how to contact us.

Advanced Users

Your modem's address can be identified by following the steps below in a Windows environment. We advice you use a direct connection to your ADSL modem using an Ethernet cable. Click here for information about what connection types are compatible.

  • 1. Click Start. (If you run Windows Vista or Windows 7, go to step 3)
  • 2. Click Run
  • 3. Type cmd and press OK
  • 4. Type ipconfig and press Enter
  • 5. Note the Default Gateway for your local ethernet adapter
  • 6. Type start http://192.168.1.1 (These numbers should be your default gateway) and press Enter
  • 7. Locate the WAN (Wide Area Network) or ADSL section or find the setup wizard and input the required details. For more information click here.

ADSL Support No Power

This topic will outline the steps you can take to determine and resolve power related issues for your modem.

My modem is not turning on. What can I do?

If your modem is no longer displaying any lights there are several things to check before determining whether it is faulty. Before trying the following steps, disconnect all cabling from the back of the modem.

  • Ensure you are matching the correct power adapter for the correct hardware. Using an adapter other than the one provided upon purchase will likely cause damage to your equipment and void it’s warranty.
  • Disconnect the power cable to the back of your modem and then reconnect it. Check that it is firmly connected.
  • Disconnect the power adapter from the power socket and connect it to a different power socket. If you are using a powerboard, connect the adapter to a different power board. Some of our modem’s power adapters are comprised of 2 pieces. Ensure that each of these pieces are firmly connected.
  • If you are not using one of our standard modems, your modem might have a power button at the back of the unit. Ensure this is set to ‘On’.

If your modem still fails to switch on or power up successfully, please forward the details of the problem to us so that we can assist you in determining and fixing the issue. The more information you can provide us, the quicker it is for us to determine the problem. Please visit the contacts page for details on how to contact us.

ADSL Support No Synchronization

This article outlines the steps needed to identify and resolve sync related issues.

The DSL light on my modem is not lit. What can I do?

IMPORTANT: If you are connecting for the first time, your service may still be awaiting activation. Please contact our sales team via our contacts  page for more information about when you will be connected.

The DSL / Sync light represents the connectivity from your modem to the local exchange. Without a solid sync light your modem will be unable to connect to the internet. If you are able to get online intermittently, please visit the dropouts page. Otherwise, there are the 2 common scenarios:

  • Sync light is off
  • Sync light is flashing

The Sync light is off or flashing

When your modem is not showing or maintaining a sync light it generally means one of the following conditions are true:

There may be an issue with your ADSL line filter

Simply put, an ADSL line filter is responsible for removing most of the interference caused by devices such as your home phone or FAX machine amongst the higher frequencies that ADSL runs on. If a filter has stopped working then your internal lines may no longer be filtered.

A Telephony device such as a phone or fax machine is causing interference on the line

Phones and faxes (As well as any other electronic device connected to your phone lines) run on much lower frequencies than your ADSL connection, but this does not stop these devices from unintentionally causing interference amongst the higher frequencies. Before continuing, ensure all your devices have filters correctly applied. We recommend the C10 filters.

There may be an issue with your modem

Not being able to maintain a sync light can be a sign of a faulty / failing modem.. It might be useful to check the no power page to ensure your modem has the correct power requirements. Please do not purchase another modem before consulting our support team.

There may be an issue with your phone line.

When all other options have been exhausted it is possible that your actual phone lines (Internal or external from the property), or issues at the exchange, are preventing you from achieving or maintaining a connection. These cases are rare and it is up to our technical support team to determine whether this may be the cause.

Note: If you have made any changes to your home phone service contact us immediately as your ADSL service is directly affected by any changes to your fixed line service.

What can I do?

The first step is to identify what the problem is. The most effective way to do this is to perform an isolation. Follow these steps to successfully isolate your modem:


  • Locate all your home phones, faxes, and filters on your property and disconnect their phone cables from the wall sockets.
  • Identify which phone point in your home is the primary phone point. This is generally the point closest to the front door or the front of your property, however this does vary. If you are unsure which point is the first point, simply isolate your modem on every phone point.
  • Disconnect your ADSL modem.
  • Temporarily connect a home phone to the primary phone point and check for dial tone. If you have no dial tone, please click here. If you have a clear dial tone, disconnect the phone and proceed with the next step.
  • Connect your modem to the primary phone point using a different and preferably shorter phone line than was originally used. Switch on your modem and check for synchronization.

If you are now getting a solid synchronization light, monitor the connection for an hour. If the connection does not drop then the likely causes of your previous issue are your phone devices or phone points. Reconnect one device at a time starting with the filters, then phones, then moving your modem back to it's original phone point. If you lose synchronization whilst reconnecting a device then you have successfully identified the problem.

If you are unable to identify or resolve the issue, please forward the details of the problem to us so that we can assist you in troubleshooting this issue. The more information you can provide us, the quicker it is for us to determine the problem. Please visit the contacts page for details on how to contact us.

Are there any cancellation fees with your ADSL plans?

There is no cancellation fee for all of our ADSL plans.

Can I add a VoIP home phone service onto my ADSL plan?

For an extra $40 per month, you can enable your home phone fixed service as part of your ADSL connection. All local, national and mobile calls are included for no addition fee.

Can I do anything to improve my ADSL line speed?

Unfortunately, you cannot control the quality of the copper feeding your premises, however, there are a few things you can do to possibly improve line sync speed.

Ensure all phones, faxes, answering machines and alarm systems are fitted with good quality line filters. Aussie Broadband recommends the C10 line filters.

Make sure you have good internal wiring and, preferably, have a licensed cabler install a central splitter and a direct socket for your ADSL modem. This removes the need of having plug in filters on other devices connected to your line. If you have a ‘back to base’ alarm system, this option is mandatory.

Also ensure that your modem is ADSL/ADSL2+ compliant.

Can I upgrade from ADSL to the nbn™ when it becomes available?

Should the National Broadband Network (nbn™) become available at the service address during the term of the contract, Aussie Broadband will provide the customer the opportunity to upgrade to an nbn™ based service without any break contract fees provided those services are acquired from Aussie Broadband Limited.

How do ADSL data blocks work?

A Data Block is a once off top up of extra data for your service, Data blocks expire at the end of monthly billing cycle in which they were purchased. Any unused data will not be carried over to the proceeding month. You can access Data Blocks through My Aussie, or speaking with our technical support team on 1300 880 905

How do data allowances work on your ADSL plans?

For our residential plans both uploads and downloads count towards your monthly data allowance.


For our business plans, only downloads count towards your monthly data allowance.

There are no excess usage charges on our ADSL2+ On Net product but your speed will be slowed to 256K/256K when your data limit is reached.

You may purchase additional data in the form of a data pack for an additional fee if required, by accessing My Aussie, or speaking with our team on 1300 880 905.

How do I organise an ADSL relocation?

You need to call us as soon as you know the details of the relocation. Note that we require a minimum of five working days notice to relocate an ADSL service. Only the primary account holder can arrange a relocation.


We need the exact address details of the new location, plus the phone number for that premises. If there isn't an active phone line at that location, we can activate the line for you. Please click here for our Home Phone plans.


Please also advise us of the date you wish to have your old service disconnected and your new service connected.

How long does an ADSL relocation take?

You need to call us as soon as you know the details of the adsl relocation. Note: that we require a minimum of 5 working days notice to relocate a service. A relocation is generally completed in 5-20 working days, the connection time will depend on various factors eg. whether the property you are moving to has an existing line or additional works may be required.

Please note: Queensland customers fixed phone will relocate prior to the ADSL. Please note that this may take between 5 and 20 business days.

How long does an ADSL relocation take?

You need to call us as soon as you know the details of the adsl relocation. Note: that we require a minimum of 5 working days notice to relocate a service. A relocation is generally completed in 5-20 working days, the connection time will depend on various factors eg. whether the property you are moving to has an existing line or additional works may be required.

Please note: Queensland customers fixed phone will relocate prior to the ADSL. Please note that this may take between 5 and 20 business days.

How much does an ADSL relocation cost?

ADSL & Fixed phone relocation's will incur a $59 standard, $125 - $299 tech visit/new connection fee.

Relocations cannot be completed via email. You may send a request to us via email but we will need to contact you to complete it.

What are technology blockers that prevent ADSL?

There are a number of reasons that might prevent you from getting an ADSL or ADSL2+ service. Some of these include:


  • Transmission loss is too high, or you're too far away from the telephone exchange
  • Incompatible line – RIM, meaning you are connected to a local concentrator which is then connected to the telephone exchange. These devices are traditionally incompatible with ADSL2+
  • Incompatible line – Pair Gain, meaning that the line is shared or split
  • Miscellaneous reasons (e.g. phone number / address mismatch)

These technology blockers affect only a minority of customers. Once an application is received and processed, we can advise if you will be affected. If we are unable to get you connected, you will not be liable for any charges.

What is ADSL?

ADSL is a high speed broadband service which can deliver up to 20Mbit download speeds. It will allow users to stream real time video and media, and utilise Voice Over Internet telephony, all without the inherent problems previously experienced with slower performing services.

What is the difference between On-net and Off-net ADSL?

“What is the difference between ADSL2 off-net and ADSL2 on-net?” is a common question that we hear here at Aussie Broadband. On-net ADSL is provided on phone exchanges where we have installed our own equipment, called a DSL Access Multiplexer (DSLAM). It’s very time-consuming and expensive to install this hardware, so we’ve only done it on a few phone exchanges, but the lower cost base per service allows us to offer better pricing in on-net areas.

Off-net ADSL is provided using wholesale access to other carriers such as Telstra. Off-net ADSL is available on more phone exchanges, but it costs us more to use this hardware.

What is the difference between traditional ADSL and ADSL2+?

Traditional ADSL services have generally only been able to provide a maximum connection speed of around 8000k / 386k. With an ADSL2+ service, users can achieve up to 20,000k or 20 Mbit connection speeds, which is up to 3 times faster than the speeds currently available.

What may stop me receiving an ADSL service or cause slow speeds?

Factors such as line distance and technology blockers can prevent you from getting an ADSL or ADSL2+ service or cause lower than expected speeds.

ADSL and ADSL2+ are delivered to your home over copper wires and because of this, the speed of your connection to the network is impacted by the distance the information needs to travel between the telephone exchange and your home. Copper is a great material for this transmission because it has low resistance, but this resistance increases the longer a signal has to travel, and so your connection speed gets slower the further you are from the exchange.

What's required for an ADSL 2+ connection?

ADSL 2+ is only available for existing customers that are relocating to an address with only ADSL 2 availability.

Our ADSL2+ On Net Broadband service requires a basic telephone service in order to function. You can either have a basic telephone service from another provider or purchase one through Aussie Broadband.

You will require an ADSL2+ compatible modem to connect to this service. If you don’t already have a compatible modem, you may purchase one from us.

Still not found what you're looking for?

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