Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

What should I be aware of during a home phone relocation?

  • Phone relocations generally take three working days, providing that a new line or a technician visit is not required.
  • You will not always be able to keep your existing phone number.
  • We cannot relocate your ADSL service until the phone line at your new address is connected. Even then, it will take 5 to 10 days before your ADSL is active.

Please note: ADSL Relocation incurs an additional cost of $50 on a 24 month contract or $110 on a no contract and wishing to keep your existing contract.

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