Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

Can I call 000 emergency services using VoIP?

Yes, you can call 000 emergency services using VoIP. However, it is recommended that you have another landline or mobile service available in the event that you have to make an emergency call. Aussie Broadband accepts no responsibility for you not being able to make or receive emergency calls while your service is unavailable.

It is recommended that emergency calls are made from your primary landline, for the reason that your landline service is more stable in comparison. For example, your landline service is not likely to be susceptible to service disruption and isn’t reliant on your internet service being active to make or receive calls. If the power is out, your VoIP adapter will fail to work. It is recommended that you have a non–powered telephone handset at your residence to make emergency calls with in the event of a black out.

Still not found what you're looking for?

Our team of experts would love to help you out. Speak to one of our friendly support staff today.

Wish to lodge a complaint? Click here for our online feedback and complaint form, and here for our Complaints Handling Policy.

Your privacy is important to us. For more information, view our privacy policy by clicking here.
Your information will not be shared.