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Can I call 000 emergency services using VoIP?
Yes, you can call 000 emergency services using VoIP. However, it is recommended that you have another landline or mobile service available in the event that you have to make an emergency call. Aussie Broadband accepts no responsibility for you not being able to make or receive emergency calls while your service is unavailable.
It is recommended that emergency calls are made from your primary landline, for the reason that your landline service is more stable in comparison. For example, your landline service is not likely to be susceptible to service disruption and isn’t reliant on your internet service being active to make or receive calls. If the power is out, your VoIP adapter will fail to work. It is recommended that you have a non–powered telephone handset at your residence to make emergency calls with in the event of a black out.