Try our My Aussie app

  • Run service tests & raise support tickets
  • View current outages
  • Check & update your billing details
  • Check your usage; plus so much more

Visit the App Store or Play Store and download our new self-help app today!

Find out more

How can I keep my existing phone number?

We will do our very best to help you keep your existing phone number. There are a few tips to make the transition from fixed phone to VoIP a smooth one. If your existing fixed phone is with another provider, then we will need to port the number over to our VoIP service. The best way to do this is to ensure it’s not a complex or fax line. We can port complex lines, but they generally take longer. Please advise us if you know the line is a complex or fax line.

It’s recommended to wait until the number is ported successfully before calling up to cancel the existing account. If the account is closed by the other provider before the porting has completed, then we will need to try to retrieve the number. Porting can take several business days up to 6 weeks for complex and fax lines. If you have any questions our Customer Service Team will be able to assist you.

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