Help Centre

IP Phone – No Dial Tone

This article provides information for no dial tone issues on your IP phone service.

Important: Have you power cycled? If not, turn off your router for 30 seconds and turn it back on and wait at least 5 minutes.

I have no dial tone!
IP Phone works over your internet connection. If you have no internet connection, your IP phone service will not work. Check to make sure you can access the internet.

I can access the internet but still have no dial tone
The next step is to identify where the issue is occurring. By default the phone is usually set up for line 1. If your phone is connected to line 2, simply connect it to line 1 and you should receive dial tone unless we have set it up for line 2. If that does not solve the problem, and you have a phone adapter/ SPA112  follow the steps below.

Pick up your phone and dial **** (Four stars).

• If you hear the automated voice menu then you have verified that your handset and phone cable is not the issue. At this point you will need to contact our support team for further troubleshooting.
• If you do not hear the automated voice menu, then the issue exists with your handset or phone cable. Simply check that your cabling is connected securely, or test it with another handset and phone cable.

More Information
If you are unable to identify or resolve the issue, or have a VoIP router, please forward the details of the problem to us so that we can assist you in troubleshooting this issue. The more information you can provide us, the quicker it is for us to determine the problem. Please call our Customer Service Team on 1300 880 905.