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We’ve extended our mobile promotion! Switch and enjoy your first 2 months free! T&Cs apply

Has Your Service Been Suspended?

If you have noticed that your Aussie Broadband mobile service has suddenly stopped working on November 4, it will likely mean that it has been suspended.

From November 4, any active services on our expiring network have been suspended. This means that you will be unable to make or receive texts, calls, or access mobile data on the restricted service. You still will be able to make SOS/Emergency calls.

As we are permanently closing our expiring network, we want to ensure everyone has had the opportunity to move to our new network or port elsewhere. By suspending the mobile services for a limited time instead of closing off the network entirely, we are giving everyone who hasn’t switched/ported a final opportunity to save their number.

Our expiring network will expire on November 11. Failure to switch your service before then will result in your service being closed and your number lost.

If you wish to switch to our new network or port your number to another provider, you will need to get your service unsuspended. To do so, please contact our friendly team via the following:

– Using a different device to call our team on 1300 880 905
– Emailing our team at [email protected]
– Using the Live Chat on our website.

Please note, unsuspending a service will not prevent the number to be permanently deleted and closed if you have failed to switch network by November 11.

If you have any issues migrating your SIM card/s, please don’t hesitate to call our support team on 03 5165 0180 (between 8am – 8pm AEST Monday to Friday or 8:30am – 4:30pm AEST Saturday).

Activating your new sim card

Click the link below to view a PDF with step-by-step help to activate your SIM card into your phone.
Mobile activation guide

Please Note: If you are porting your existing number outside standard porting hours (8am – 8pm AEST Monday to Friday or 10am – 6pm AEST Saturday) activation may be deferred until the following business day. You will still be able to use your old SIM in the meantime.

Installing your new sim card

Click the link below to view a PDF with step-by-step help to insert your SIM into your phone. Click the type of phone you have and follow the instructions to get your new SIM up and running!
Removable back phones (Older Androids) SIM tray phones (iPhones, New Androids)

Changing your plan

Once you’ve got your SIM card up and running, you may wish to change from the plan we mapped you with. If you want to see how to change your plan via MyAussie, click the button below.
Change plan via MyAussie

You can also change your Mobile plans by calling our friendly team on 1300 880 905.

Mobile Migrations FAQs

What happens if I don’t switch by November 11?

If you fail to switch your service from our expiring network by November 11, the service will be closed, and you will lose your number. To avoid this issue, please switch to our new network or port your number away.

Can I get my phone service unsuspended?

Yes. To unsuspend your number, please contact our friendly team on 1800 880 905, or via Live chat.

Please note, unsuspending a service will not prevent the number to be permanently deleted and closed if you have failed to switch network by November 11.

Why is the SIM migration happening?

We have just switched over to the Optus mobile network, which allows us to offer so many awesome new plans. We also have new benefits which include:

  • Mobile coverage to over 98.5% of the Australian population. You can view the network coverage map here.
  • Greater value and flexibility thanks to data sharing. That means you can share data between your family and friends plans for no additional cost
  • No lock-in contracts

Because we have switched mobile networks, new SIM cards are required. If you need help switching your SIM cards, please call our friendly team at 03 5165 0180 (between 8am – 8pm AEST Monday to Friday or 8:30am – 4:30pm AEST Saturday).

Don't want to move to Aussie Broadband's new network?

We understand that some of our mobile customers may not want to move over to our new mobile network or live in a part of Australia that can only be reach by a certain mobile network. If you don’t want to switch to one of our new plans, you will still be able to use your current SIM until November 4. After November 4 your current SIM will no longer work and you will need to port your number/s to a different provider of your choosing.

I have multiple services to switch, does this matter?

No! If you have multiple mobile services on your account, we will be sending all your new SIM cards together. The cards will also have pre-selected plans depending on the current plan/s they are on.

Each of your services will have its own SIM number and activation code. These numbers can be found on the SIM wallet and confirmation emails you receive. You will have to activate and install each SIM card individually as per usual.

Do I have to stay on the pre-selected plan?

No. Once you have activated your new SIM card you will be able to change the plan it is on. If you wish to change the plan you have been allocated, you can do so immediately after the SIM is activated. To find out how, click here.

Wanting to make International Calls?

If you wish to make international phone calls, there are some important updates included with our new mobile plans to consider.

An International Direct Dialling (IDD) credit of $50 is included with our $49 and $69 4G mobile voice and data plans. Basic IDD credits can be used to call applicable countries. Once credit is exhausted, charges are PAYG.

For all other 4G plans, international calls will be charged PAYG. Please refer to the International mobile call rates to see the call rate per country.

To see how to change your mobile plan, click here. To see our entire range of mobile plans, click here.

Please note: Our 2-month free mobile promotion is applicable to 4G plans only and does not include additional charges or 5G plans.

Can I add more mobile services?

Yes! If you wish to order extra mobile plans, you can do so via MyAussie or by calling our friendly team at 1300 880 905. No additional services will have a pre-selected plan. To find out how to order a mobile plan via MyAussie, click here.

To see our entire range of mobile plans, click here.

Will I keep my current voicemails once I switch?

Unfortunately, you will lose your voicemails when you switch your SIM cards. Voicemail is a service provided by each company, meaning you will receive a new voicemail inbox when you change mobile providers or, as is the case here, when your mobile provider changes networks.

We encourage you to make sure you don’t have any important voicemails prior to switching your SIM.

If you do switch to an Aussie Broadband SIM, you can set up your new inbox by dialling 321

My new SIM card hasn’t arrived?

If you have received an email from us advising that your SIM has been dispatched from our warehouse, please ensure you have checked the AusPost tracking link provided. Should nothing have arrived after 10 business days post-dispatch, please call our team on 03 5165 0180.

See our full range of mobile products

Want to know what else we offer in the mobile world? Come check it out here!