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Real reviews we’ve received from our customers
“The lightning quick speeds blow me away. amazing.”
“They are the best in the market in my opinion, which matters by the way.”
“Without a doubt simply the best customer service and nbn™ connection.”
“Aussie Broadband has restored my faith that customer service still exists.”
“I am now getting the best speed I have ever had on nbn™ Fixed Wireless.”
“These guys are brilliant, don’t waste your time with others.”
“I’m a fussy, knowledgeable, gamer geek who demands a perfect ISP, and I think I’ve found one!”
“A cut above the rest”
“Rare combination of care and competence”
“So very un-telco like – in the best way!”
“Happy as a pig in mud!”
“Aussie is in a league of their own”
“Aussie Broadband’s support team are heroes”
“Good old fashioned service”
“What’s not to love?”
“Where have you been all my nbn™ life!!”
“A shining light in the internet field!”
All of our nbn™ plans come with these great features:
When you need support our 100% Australian-based staff will be there to help.
No excess data charges
No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans.
We’ve been recognised by our industry as Australia’s best fixed line broadband provider at the 2018 & 2019 Edison Awards.
Fast, easy setup
Have a hassle-free setup with step-by-step instructions for your new connection.
We work hard to foster our reputation for quality customer service and an excellent network. Check out our reviews online to see how we stack up.
No lock-in contracts
We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.
All your entertainment, easy
With Aussie Broadband + Fetch, you now have access to everything you want to watch in one easy place.
You supply the TV, and we’ll provide the Fetch box and the home broadband. Turn it on and you’re done.
- Watch great channels, the latest movies and shows
- Enjoy easy access to apps like Netflix, Stan, Amazon Prime Video and YouTube on your TV
- 30 pre-selected movies included at any time
- Search across the whole of Fetch to find what you want to watch, with one universal search.
Watch this video to learn more about Fetch.
We have invested in our network to the nbn™ to ensure our plans will deliver the best internet in Australia, so you can stop buffering and start streaming.
When you build your nbn™ plan, add a Fetch entertainment bundle.
Frequently asked questions about our nbn™ plans
Are there connection fees or charges?
We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.
Will my home phone work on the nbn™?
The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.
What hardware do I need for the nbn™?
Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.
How does the nbn™ installation work?
If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.
For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no downtime.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.
Why we’ve chosen to offer unlimited nbn™ plans
In April 2018, we made the decision to offer unlimited plans due to new CVC bandwidth prices given by nbn™Co. to internet service providers (ISPs). Before these new bandwidth amounts were offered, ISPs offering unlimited plans were a large cause of the congestion issues many Australians faced, and we refused to provide our customers with a negative experience by being part of the problem.
Now, we are able to offer unlimited nbn™ plans that will not increase congestion on our networks, ensuring our customers receive the quality internet speeds and service that we are known for.
To read more information on why we made the change to unlimited nbn™ plans, check out our article here.
Confused? Have questions? Call our Australian-based support team who will answer any questions and walk you through every step of the signup process. Call now: 1300 880 905