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How do I connect to the nbn™?

Australia’s massive broadband infrastructure project, the nbn™, is nearly complete. Once the nbn™ has been rolled out to your area, you will be given notice that you’re on a timer – you’ve got 18 months from that point to switch to the nbn™ before existing telecommunications services (for example, any ADSL internet services you might have currently and phone systems) will cease to function.

The question many people will then ask is “how do I get connected to the nbn™?” It’s an easy and generally hands-off process for you, but there are a couple of steps that you need to undertake. It’s a good idea to make the switch early so you don’t risk going without the internet for a time when the 18 months have run out.

1) Figure out what nbn™ connection you have, and what that means for the services you can access

Most Australian premises will be connected to Fibre to the Node, known by the abbreviation FTTN. With a FTTN connection, fibre runs to a central point, usually located less than a kilometre from your home, known as a ‘node’. From there, existing copper wires deliver the broadband to your home. Depending on where you live you may be connected via a different technology – the most regional areas will have a satellite connection, for example, while some homes have fibre all the way to their home (known as FTTP).

We mention the main connection types because it affects the speeds you receive at your home. Some technologies aren’t able to provide the fastest nbn™ speeds. If this is the case, your ISP should tell you before you sign up, but if you have any questions, simply ask. If you decide that Aussie Broadband is the ISP for you, their knowledgeable and friendly staff will happily talk you through any questions you might have.

2) Find the right nbn™ plan for you

There are four “default” plans available through the nbn™: 12/1, 25/5, 50/20 and 100/20. Aussie Broadband also offers 100/40, 250/25 and Home Ultrafast (which has a maximum speed of 1000/50). More information on what these numbers mean can be found here (Link to the article in this series that discusses speeds), but in short, the more demanding your internet needs, the higher numbers you’ll want. You’ll also want to consider whether a data cap (100GB or 500GB) is preferable to an Unlimited data plan, as capped are less expensive than Unlimited plans.

3) Give Aussie Broadband a call

Once you know what plan you would like to sign up for, the next step is to call Aussie Broadband. When you call, we’ll go through the process of getting you ready to make the switch, but first you’ll organise an nbn™ Co technician to drop by your home to get everything wired up.

At that point, you’ll be given a date and time window for the technician to arrive. You’ll need to make sure someone’s at home because, in most cases, they’ll need to have access to the property. Once the installation is completed, your internet should be switched on within 48-72 hours automatically. If it isn’t, you can always call Aussie Broadband to see if they have an update for you.

4) Do you have the right equipment for your nbn™ connection?

The final step in the process is to make sure you’ve got the right equipment to make the most of your new nbn™ connection. There isn’t much involved here – you just need to make sure that your modem/router is nbn™ compatible.

If you’re buying a new modem/router, it will be mentioned somewhere on the box if it’s nbn™ ready or VDSL2 compatible. Almost any modem/router you buy in a store today will be ready for the nbn™. There’s also plenty of helpful resources available to help you compare nbn™ ready modem/routers to find the right one for your needs.

If it’s an older modem/router, though, you might need to check with the manufacturer to see if it’s compatible with the new technology used for the nbn™.

Aussie Broadband’s support team also maintains a list of compatible modem/routers and can help with basic troubleshooting if you’re having trouble getting the modem/router to work.

If it turns out that it’s not compatible, you will need to buy a new modem/router. If the idea of searching for one yourself isn’t appealing, Aussie Broadband has compatible modems that you can purchase so you can simply plug it in. The Aussie Broadband support team has expert knowledge on these devices, so if you ever have difficulty with it, you’ll be able to get prompt and complete support.

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Frequently asked questions about our nbn™ plans

Are there connection fees or charges?

We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.

Will my home phone work on the nbn™?

The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.

What hardware do I need for the nbn™?

Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.

How does the nbn™ installation work?

If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no downtime.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

Why we’ve chosen to offer unlimited nbn™ plans

In April 2018, we made the decision to offer unlimited plans due to new CVC bandwidth prices given by nbn™Co. to internet service providers (ISPs). Before these new bandwidth amounts were offered, ISPs offering unlimited plans were a large cause of the congestion issues many Australians faced, and we refused to provide our customers with a negative experience by being part of the problem.

Now, we are able to offer unlimited nbn™ plans that will not increase congestion on our networks, ensuring our customers receive the quality internet speeds and service that we are known for.

To read more information on why we made the change to unlimited nbn™ plans, check out our article here.

Confused? Have questions? Call our Australian-based support team who will answer any questions and walk you through every step of the signup process. Call now: 1300 880 905