4.5 from 3224 reviews
4.3 from 1739 reviews
4.8 from 858 reviews
Real reviews we’ve received from our customers
Excellent! These guys are putting the big telcos to shame. Not only are they providing a good service but they are supporting local having their call centres here!
All of our nbn™ plans come with these great features:
When you need support our 100% Australian-based staff will be there to help.
We’ve been recognised by our industry as Australia’s best broadband provider at the 2018 and 2019 Edison Awards.
No lock-in contracts
We don’t offer contracts because we believe our service is so good you won’t want to go with anyone else
Fast, easy setup
Have a hassle-free setup with step-by-step instructions for your new connection
We work hard to foster our reputation for quality customer service and an excellent network. Check out our reviews online to see how we stack up.
No lock-in contracts
We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.
Frequently asked questions about our nbn™ plans
Are there connection fees or charges?
We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.
Will my home phone work on the nbn™?
The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.
Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.
What hardware do I need for the nbn™?
Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. nbn™ will provide Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.
How does the nbn™ installation work?
If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Depending on your nbn™ access technology, will determine the exact method of installation for your technician.
For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.
Confused? Have questions? Call our Australian based support team who will answer any questions and walk you though every step of the signup process. Call now: 1300 880 905