Aussie Broadband celebrates ProductReview win – for the third year in a row
Media Release | Friday, 13 Dec 2019 | 1 min read
Aussie Broadband has been recognised as one of Australia’s best broadband provider by ProductReview for the 3rd year in a row.
ProductReview is one of the largest review platforms used by Australians. It allows users to comment on a business and give it a star rating out of five.
Managing Director Phillip Britt said, “We’re delighted to win the best internet service provider award again this year. We have an extremely strong culture built around our chief value of no bullsh*t. This drives our approach to customer service, products and communications and we often see it reflected in the reviews that our customers give us.:
Aussie Broadband’s scores have been consistently sitting at 4.5 out of 5 stars for several months.
Companies can’t alter or remove reviews from ProductReview.com.au.
Aussie Broadband is a small but rapidly growing internet service provider challenging larger telcos in the NBN game.
The company is based in the Latrobe Valley in Gippsland, Victoria. It is privately-owned with an all-Australian support team.
Phil said feedback from customers showed that they appreciated the company’s direct and transparent approach to customer service.
“We’ve already changed the telco game in numerous ways – such as going national when many said it couldn’t be done and publishing our daily bandwidth graphs. We have senior staff interacting regularly with customers online, and we’ve even enabled customers to self-serve their troubleshooting via an app,” he said.
Unlike many other telcos, Aussie Broadband also leaves open its Facebook and Google review facilities.
“We regard each and every review – whether positive or negative – as a gift from a customer, and we try to respond to everyone. We regularly feed positive reviews back to our staff, use feedback to tweak our processes and systems, and we always attempt to troubleshoot for customers to resolve negative reviews,” Phil said.
Last week, the company officially opened its fifth office, in Lynbrook in the outer South East of Melbourne.
All information contained in this media release, including references to costs, speed, and capability of the Aussie Broadband network, was correct at time of publication, and may have since changed.
About Aussie Broadband Limited
Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia.
The company's main focus is nbn® (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
Along with being a proud member of the Pledge 1% Movement, Small Change Big Change and more, Aussie Broadband is a certified B Corporation and the largest telco in Australia to hold accreditation.
Aussie Broadband has remained Australia's Most Trusted Brand in Telecommunications since December 2020 and was more recently named Australia's Most Trusted Telco for the second year in a row at the Roy Morgan Trusted Brand Awards for 2023.