The Aussie Broadband Network

Our network makes your tech work.

Connect to our purpose-built network and experience the difference. Our core network features protected 100G links to all 121 nbn® POIs as well as 800G intra-state backbone between POPs.

Keen to dig a little deeper? Explore our backhaul and peer link connections below.

Self-service tools

Already turned it off and on again?

These diagnostic and troubleshooting tools are some of the reasons we're different from the rest.

Run your own service tests like a pro.

We've put the power in your hands with our award-winning app, designed to give you more control of your own service, allowing you to diagnose and troubleshoot your own connection.

  • Kick your connection
  • Run loopback tests
  • Check UNI-D status
  • Perform a port reset

Learn more about our service tools

Real time routing transparency

In the spirit of no BS transparency, our Looking Glass, which our network administrators use to troubleshoot connectivity issues, is public. Run network tests such as ping, BGP and traceroute, from a specific location in the network. Pretty nifty, huh?

Visit our looking glass

Push button, summon wizards*

*Not actual wizards, but our engineers are basically the same thing

When you're experiencing a fault with your internet connection, you want it fixed as fast as possible. In MyAussie, you can report it with the push of a button, automatically summoning our engineering wizards to investigate ASAP.

How to report a fault

Our support team

Our experts have got you covered.

From our team of local experts to our network engineers, we've got the right people in your corner to keep you connected.

Locals who know their sh*t and speak your language.

They're across all the network customisations you might have in place so you can get straight into fixing the issue.

Aussie experts who are trained troubleshooters.

From setting up Quality of Service and Port Forwarding to running trace routes and DNS updates — our experts know their stuff.

Network engineer legends who tune the network.

Our first-class network team works around the clock to monitor and optimise our network using analytical data to enhance customer experience.