NetComm NL20 CloudMesh Gateway Setup Guide

Plug the ethernet cable into your NBN connection box. If you're unsure how to do this, visit our Onboarding Hub.

Next, plug the other end of the ethernet cable into the port labelled "WAN" on the back of your NetComm device.

Plug in the power cables for both your NetComm and connection box. Make sure all connections are secure, then switch both devices on.

Wait for 10-15 minutes for both devices to finish setting up, checking that all your connection box's lights are green or flashing amber where applicable.

Note: if the lights still don't look right, repeat these steps, then visit our Help Centre for troubleshooting.

You can also connect devices to any of your NetComm’s ‘Ethernet’ ports, or connect a VoIP handset to the 'Phone' port.

Connect a computer or phone to the NetComm’s Wi-Fi network using the details printed on the label on its base.

Note: your device may show “Connected, no internet” at this stage. This is normal.

Open an internet browser window, enter 192.168.20.1, and press Enter.

Sign in with the username ‘admin’. Your password will be listed on the sticker on the base of the NetComm.

Select Run Quick Start Wizard from the Quick Tasks bar at the top of the home page.

For Internet Service, select Ethernet WAN.

For Connection Type, select Dynamic IP.

Set 802.1P to -1 and VLAN Tag to -1.

Make sure 'Enable Mobile Broadband Backup' is ticked.

In the APN field, enter ‘connect’, then select Next.

Optional: change your router Login Username and Login Password.

Note: if you reset your router in the future, these will go back to the default on the base of the NetComm.

Select Next.

Optional: if you use an Aussie VoIP service, you’ll need to enter your VoIP settings now. Read our VoIP settings guide here.

Select Next.

Select the appropriate time zone for your region, then click Next.

Select Finish.

Connect a computer or phone to the NetComm’s Wi-Fi network using the details printed on the label on its base. 
Note: Your device may show “Connected, no internet” at this stage. This is normal. 

Open a browser, enter 192.168.20.1, and press Enter. 

Sign in with the username ‘admin’.  Your password will be listed on the sticker on the base of the NetComm. 

Select Internet from the menu on the left. 

If the table contains existing connection profiles, select the Delete checkbox beside each profile, then select Delete.

Select Create New in the Internet Service Information window. 

In the description, enter EWAN.

For Internet Service, select: Ethernet WAN 

For Connection Type, select Dynamic IP.

Select More Options and change only the settings below:

802.1P Priority: -1 

802.1Q VLAN ID: -1 

NAT: Enabled 

Firewall: Enabled 

MTU Size: 1500 

MSS Size: 1400 

IP Protocol: IPv4/IPv6 

DHCPv6 (IANA): Enabled 

DHCPv6 (IAPD): Enabled 

Select Apply.

Optional: If you use an Aussie VoIP service, you’ll need to enter your VoIP settings now. From the main menu, select Voice, select SIP Basic Setting, then enter your VoIP settings. Read our VoIP settings guide here.

Start by locating the phone wall socket in your house and insert your DSL cable, pushing it in until you hear a click.

On the back of your NetComm, plug the other end of the cable into the port labelled "DSL".

Connect the power cable from the wall to the NetComm, making sure all connections are secure, and turn the power on.

Wait 10-15 minutes for the NetComm to finish setting up, checking that the DSL light is green.

Note: If the lights still don't look right, repeat these steps, then visit our Help Centre for troubleshooting.

You can also connect devices to any of your NetComm’s ‘Ethernet’ ports, or connect a VoIP handset to the 'Phone' port.

Connect a computer or phone to the NetComm’s Wi-Fi network using the details printed on the label on its base. 
Note: Your device may show “Connected, no internet” at this stage. This is normal. 

Open a browser, enter 192.168.20.1, and press Enter. 

Sign in with the username ‘admin’.  Your password will be listed on the sticker on the base of the NetComm. 

Select Run Quick Start Wizard from the Quick Tasks bar at the top of the home page. 

For Internet Service, select VDSL. 

For Connection Type, select Dynamic IP. 

Set 802.1P to -1 and VLAN Tag to -1. 

Make sure Enable Mobile Broadband Backup is ticked. 

Type the word ‘connect’ in the APN field, then select Next.

Optional: change your router Login Username and Login Password.

Note: If you reset your router in the future, these will go back to the default on the base of the NetComm.

Select Next.

Optional: if you use a VoIP service with Aussie Broadband, you’ll need to enter your VoIP settings now. Read our guide to setting up VoIP here.

Select Next.

Select the appropriate time zone for your region, then click Next then Finish.

Connect a computer or phone to the NetComm’s Wi-Fi network using the details printed on the label on its base. 
Note: Your device may show “Connected, no internet” at this stage. This is normal. 

Open a browser, enter 192.168.20.1, and press Enter. 

Sign in with the username ‘admin’.  Your password will be listed on the sticker on the base of the NetComm. 

Select Internet from the menu on the left. 

If the table contains existing connection profiles, select the Delete checkbox beside each profile, then select Delete.

Select Create New in the Internet Service Information window, then enter the following:

Description: EWAN.

Internet Service: VDSL

Connection Type: Dynamic IP

Select More Options and only enter the settings below: 

802.1P Priority: -1 

802.1Q VLAN ID: -1 

NAT: Enabled 

Firewall: Enabled 

MTU Size: 1500 

MSS Size: 1400 

IP Protocol: IPv4/IPv6 

DHCPv6 (IANA): Enabled 

DHCPv6 (IAPD): Enabled 

Select Apply.

Optional: if you use a VoIP service with Aussie Broadband, you’ll need to enter your VoIP settings now. From the main menu, select Voice, select SIP Basic Setting, and enter your VoIP settings. Read our guide to setting up VoIP here.