Website Terms of Use

1. About the website

The website www.aussiebroadband.com.au ("website") is owned and operated by Aussie Broadband Limited (ACN 132 090 192) (“Aussie Broadband”, “we”, “us” or “our”).

These Terms of Use apply when you access or use the website, including any information, content, graphics, videos, features, and other material available through it.

By using the website, you agree to these Terms of Use.

If you do not agree, you should not use this website.

If you need help, you can contact our customer service team on 1300 880 905.

2. Changes to these Terms of Use

We may update these Terms of Use from time to time.

The latest version will always be available on our website.

The latest version replaces any earlier version.

If you continue to use the website after updated Terms of Use are published, you agree to the updated version.

How we deal with changes to these Terms of Use is also outlined in our Standard Form of Agreement.

3. Privacy

We take your privacy seriously.

Any personal information collected through your use of the website and/or our services will be handled in line with our Privacy Policy.

4. How the website uses cookies and technical information

We use cookies and similar technologies on our website.

These technologies may help us:

• Remember your preferences
• Keep the website working properly
• Improve your experience
• Understand how the website is being used

You may be able to adjust your browser settings to disable cookies or receive alerts when they are being used.

If you do, some parts of the website may not work as intended.

When you visit our website, our servers may also record information such as:

• The date and time of your visit
• The IP address assigned to your device
• Technical information about the device, browser, or connection you are using

In many cases, we do not use this information to identify you personally.

We generally use it to monitor, maintain, and improve the performance of the website.

5. Availability

We aim to make the website available 24 hours a day, 7 days a week.

From time to time, we may need to carry out maintenance, updates, or other work that affects access to the website.

Where possible, we will try to do this at times that cause the least inconvenience to users.

6. Our rights on the website and its content

The website is owned and operated by us.

We own, or are licensed to use, the intellectual property in:

• The website
• The content made available through it, unless we say otherwise

This includes:

• Software
• Text
• Graphics
• Logos
• Videos
• Other material on the website

This content is protected by Australian and international copyright and trademark laws.

Unless we expressly allow it, or the law permits it, any content from the website must not be:

• Modified
• Copied
• Reproduced
• Republished
• Framed
• Uploaded to a third party
• Posted
• Transmitted
• Distributed

All trade marks displayed on the website belong to their respective owners.

Nothing on the website gives you a licence or right to use any trade mark without the relevant owner's written permission.

7. Third-party websites

The website may contain links, feeds, or frames to websites operated by third parties (“Third-party websites”).

These links are provided for convenience and information only.

We do not control Third-party websites, and we are not responsible for their content, availability, or features.

If you access a third-party website, you do so at your own risk.

link to a Third-party website, or a reference to a third party’s products or services, does not mean that we:

• Endorse them
• Recommend them
• Sponsor them
• Are affiliated with them

8. Registration and security

If you create or use an account through the website, it is for your personal use.

Your account cannot be transferred unless you complete a Transfer of Ownership Form where applicable.

You must provide accurate, current, and complete information about:

• Yourself
• Any entity that you represent

You must keep that information up to date.

We may suspend or end your registration, or access to the website, if we reasonably suspect that:

• The information you have provided is false
• Your identity is being misused
• Your activity is fraudulent
• The website is being used in a way that is misleading or deceptive

You must keep your password and other account details secure and confidential.

You must tell us as soon as possible if you become aware of any apparent security issues, including:

• Loss
• Theft
• Misuse
• Unauthorised access to your password or account

You are responsible for activity on your account by third parties, unless and to the extent that we are at fault.

9. Product and service information

Products and services displayed or referred to on the website contain general information about our products and services.

Unless we expressly say otherwise, that information:

• Is not an offer or inducement to enter into a legally binding contract
• Does not form part of our terms and conditions

Before deciding whether to acquire, change, or continue a product or service, you should read:

• The relevant Critical Information Summary
• The applicable terms and conditions

10. Disclaimer

We take reasonable steps to help ensure that information on the website is accurate and suitable for use.

However, we do not guarantee that the website, its content, or any third-party websites will always be:

• Accurate
• Complete
• Available
• Uninterrupted
• Timely
• Secure
• Error-free

We also take reasonable steps to help protect the website and its content from viruses and other harmful code.

However, we do not guarantee that the website, its content, the servers used to operate it, or any Third-party websites will be free from viruses, worms, Trojan horses, other harmful material.

To the extent permitted by law, we are not responsible for any loss, damage, cost, or expense arising from your use of, or inability to use, any Third-party websites.

Third-party websites are provided on an “as is” and “as available” basis.

Nothing in these Terms of Use excludes any rights you may have under Australian law that cannot be excluded.

11. Changes to the website

We may modify, suspend, discontinue, or remove:

• The website
• The content on it
• Your access to it at any time, with or without notice

To the extent permitted by law, we will not be liable to you or any third party for any such modification, suspension, or discontinuance.

12. Governing law

These Terms of Use are governed by the laws of the State of Victoria, Australia.