Can I choose what date my service is connected at my new address?

Yes absolutely. When signing up for your new service on our website, you can select the date you wish to stop services at your current address and the date you want the new location connected. Alternatively, once you have the dates that you will be moving, simply give our Sales team a call on 1300 880 905 and they can assist with the relocation process.

What does it mean if my connection type at my new address is different to what I am currently connected to?

There are multiple different ways to connect to the NBN across Australia. When you enter your address in our plan builder, you’ll be told the connection type that is available at that location. Depending on the type, the speeds available and hardware needed may be different to what you have used to connect to the internet previously. Learn more about connection types and their differences (open in a new tab) .

What do I need to do on the day of the move?

When it comes to your internet service nothing! We'll take care of getting you connected at your new address. We'll send you a text message once your service is active at your new address. Once this happens, you should be able to plug in your modem and be up and running. Please note: some internet service providers lock their modem/routers to only work on their network, and if your new home has a different connection type from your old home (FTTP vs FTTN, for example), then your existing hardware might not work, or might not work as well. If you're not sure, please give our friendly Australian-based team a call on 1300 880 905

Are there any fees associated with relocating?

At Aussie Broadband, we only ever charge you for the days you are connected and do not charge a 'relocation fee'. Our accounts team can pro rata your monthly payment so you're not paying for days when the service isn't connected. They can even adjust your invoices to ensure your new location aligns with your current billing cycle so if you always paid on the 15th, then that can continue. An extra charge may apply if your new address is in a new development or connecting to the nbn® or OptiComm network for the first time. We will let you know on signup if this fee may apply.

I have a home phone / VoIP number. Can I keep my number if I relocate?

In most cases yes. If you've been assigned a two-way or incoming number, and you're relocating within the same town, you can keep your current number. However, in the event that you're moving to a different area or there are other unforeseen circumstances, we will have to assign you a new number. If this is the case, we'll always let you know before we proceed if you cannot keep your existing phone number. Phone relocations generally take three working days, providing that a new line or a technician visit is not required. If your phone service is closed by your previous provider before porting to Aussie Broadband has completed, then we will need to try to retrieve the number, which has a re-connection fee of $30. Porting takes, on average, 8 business days, however complex service and fax lines can take up to 6 weeks.

Moving home? Relocate with fast home internet

Get your home connected

How to transfer your internet service

Relocate existing service to a new address

To get started, and verify your Aussie Broadband account.

Have your moving date and your new address ready and follow the steps below to relocate your existing service to a new address.

Enter your new address and begin the checkout process.

On the connection details step, select the date to connect your new service.

Complete checkout and we'll take care of the rest.

Note: We recommend giving our team as much notice as possible. Most connections are quick (around 15 minutes), but new broadband connections (i.e. a new build) may take up to two weeks.

Enter your new service address below to get started:

Your privacy is important to us. Please review our privacy policy (opens in a new tab) to see how we protect your information.

Your equipment

What about hardware?

Image a person standing next to a eero router and nbn modem.

Router / Modem router

To connect to Aussie Broadband, you'll need a compatible router (open in new tab), or modem router (open in new tab). In most cases, you won't need a new device, but if your new home has a different connection type than your old home, or your old provider has locked your device to their network, it might be time for an upgrade. We offer a range of routers and modem routers (open in new tab) for sale that work great with our network.

NBN Connection Box

If your old address has an nbn connection box, don’t take this with you – its settings are locked to your old place and won’t work at your new home. If there isn’t a nbn box at your new home, let us know and we can arrange a replacement.

If you're not sure and need help, speak to our 100% local customer service team via live chat or on 1300 880 905.

Why choose Aussie Broadband?

We like to move it, move it

FAQs

Frequently asked questions about moving home

Still unsure? Have a look through our most frequently asked questions, and please don't hesitate to reach out to our friendly support team if you don't see an answer to your question.

Yes absolutely. When signing up for your new service on our website, you can select the date you wish to stop services at your current address and the date you want the new location connected.
Alternatively, once you have the dates that you will be moving, simply give our Sales team a call on 1300 880 905 and they can assist with the relocation process.
There are multiple different ways to connect to the NBN across Australia. When you enter your address in our plan builder, you’ll be told the connection type that is available at that location.
Depending on the type, the speeds available and hardware needed may be different to what you have used to connect to the internet previously. Learn more about connection types and their differences (open in a new tab).
When it comes to your internet service nothing! We'll take care of getting you connected at your new address. We'll send you a text message once your service is active at your new address. Once this happens, you should be able to plug in your modem and be up and running.
Please note: some internet service providers lock their modem/routers to only work on their network, and if your new home has a different connection type from your old home (FTTP vs FTTN, for example), then your existing hardware might not work, or might not work as well. If you're not sure, please give our friendly Australian-based team a call on 1300 880 905
At Aussie Broadband, we only ever charge you for the days you are connected and do not charge a 'relocation fee'.
Our accounts team can pro rata your monthly payment so you're not paying for days when the service isn't connected. They can even adjust your invoices to ensure your new location aligns with your current billing cycle so if you always paid on the 15th, then that can continue.
An extra charge may apply if your new address is in a new development or connecting to the nbn® or OptiComm network for the first time. We will let you know on signup if this fee may apply.
In most cases yes. If you've been assigned a two-way or incoming number, and you're relocating within the same town, you can keep your current number. However, in the event that you're moving to a different area or there are other unforeseen circumstances, we will have to assign you a new number. If this is the case, we'll always let you know before we proceed if you cannot keep your existing phone number.
Phone relocations generally take three working days, providing that a new line or a technician visit is not required.
If your phone service is closed by your previous provider before porting to Aussie Broadband has completed, then we will need to try to retrieve the number, which has a re-connection fee of $30. Porting takes, on average, 8 business days, however complex service and fax lines can take up to 6 weeks.

Moving home?

Move onto faster internet with EOFY value