How to relocate your internet service

Moving home can be as stressful as it is exciting, so we do our best to make the experience a little easier. Select whether you are a new or existing customer to see how easy the process can be for having your brand new home connected.

  • Existing Customers
  • New Customers

Relocate your existing Aussie Broadband service

Before you get started, make sure you have prepared the following information

  • Your moving date.
  • Your new service address.
  • Your Aussie Broadband Customer Number. This can be found on any of your Aussie Broadband Tax invoices under “Account Details”:
Aussie Broadband Bill showing the location of the customer ID

Or, under “Refer-A-Friend / Account Number” in the MyAussie® app's “Profile” tab

Aussie Broadband MyAussie® app showing the location of the customer ID

Relocate your internet service

Step 1: Click below to login and verify your Aussie Broadband account.

Step 2: Enter your new service address into the box below and proceed to build your desired plan.

Step 3: Start the checkout process. You will notice your existing contact details have been pre-filled. If you need to change them, please contact us on 1300 880 905.

Step 4: Select your new service address as your billing address in the contact information step.

Step 5: On the connection details step, select your existing service address. Enter the dates that you want your existing service disconnected, and your new service connected.

Note: If your new address has never had an nbn® connection before (ie: a new build), it can take up to two weeks to get connected. Otherwise, connection takes as little as 15 minutes.

Step 6: Continue with checkout as usual.

Enter your address to get started

Relocating your service from another provider

We’re stoked that you’ve decided to switch over to Aussie Broadband for your new internet service. We recommend that you give our team as much notice as possible ahead of your move, so we can schedule any required work to be completed before you move in. Before you get started, make sure you prepare:

Your connection date

As a general rule of thumb, if your new address has never been connected to the nbn® before (ie: a new build), a new connection can take up to two weeks, so make sure you allow for that. If it has been connected before, then we can get you up and running within a couple of hours!

Your hardware

Your connection will require an nbn® compatible modem to be used. If you’re using a proprietary modem from your old provider, there’s a chance that it could be locked to their network. If you’re unsure, you can call our friendly customer service team on 1300 905 880.

Now, simply enter your new address below to build an nbn® plan that is perfect for your needs. It’s worth noting that due to differing connection types, the speeds available at your previous address may not be available at your new one.