
James Cook University
Discover how nbn® Enterprise Ethernet enabled a world-class university in rural Queensland to scale, grow, and improve its learning opportunities.
The challenge
As a world-leading educational institution with over 21,000 students, James Cook University recognised the importance of a robust network infrastructure that could facilitate the delivery of exceptional teaching and learning experiences.
Even before the pandemic, James Cook University was already using internet remote learning to reach its regional students and were offering student placements in remote areas, so they understood how much reliable connectivity can impact student outcomes.
“For educational institutions, connectivity is non-negotiable. You have to invest in doing it right.” Prof. Sabina Knight, Director of Murtupuni Centre for Rural and Remote Health
The university runs by the philosophy that better learning experiences will better prepare graduates for the global environment. So, with that in mind, ensuring students could easily and reliably access streamed lectures, tutorials, and online learning resources relied heavily on implementing connectivity solutions that would suit their operational needs.
James Cook University had been operating their several regional sites using satellite, fixed wireless and Fibre to the Node (FTTN) technologies. However, these technologies were not enough to give the school the global advantage they are best known for and were negatively impacting student and staff experiences.
Our team and students are dispersed right across outback Queensland. It’s hard to understate the importance of internet reliability. There’s nothing worse than choppy video or distorted voices coming through on your device. If a connection drops off, students miss out. And that’s not something we’re comfortable with.
Prof. Sabina KnightDirector of Murtupuni Centre for Rural and Remote Health, James Cook University
The challenge
As a world-leading educational institution with over 21,000 students, James Cook University recognised the importance of a robust network infrastructure that could facilitate the delivery of exceptional teaching and learning experiences.
Even before the pandemic, James Cook University was already using internet remote learning to reach its regional students and were offering student placements in remote areas, so they understood how much reliable connectivity can impact student outcomes.
“For educational institutions, connectivity is non-negotiable. You have to invest in doing it right.” Prof. Sabina Knight, Director of Murtupuni Centre for Rural and Remote Health
The university runs by the philosophy that better learning experiences will better prepare graduates for the global environment. So, with that in mind, ensuring students could easily and reliably access streamed lectures, tutorials, and online learning resources relied heavily on implementing connectivity solutions that would suit their operational needs.
James Cook University had been operating their several regional sites using satellite, fixed wireless and Fibre to the Node (FTTN) technologies. However, these technologies were not enough to give the school the global advantage they are best known for and were negatively impacting student and staff experiences.
Our team and students are dispersed right across outback Queensland. It’s hard to understate the importance of internet reliability. There’s nothing worse than choppy video or distorted voices coming through on your device. If a connection drops off, students miss out. And that’s not something we’re comfortable with.
Prof. Sabina KnightDirector of Murtupuni Centre for Rural and Remote Health, James Cook University

Go faster with nbn® Enterprise Ethernet
Ready for the fastest, most reliable nbn® connection type available? Get Enterprise Ethernet and receive a once-off bonus credit on your account of up to $1200.*
View our plans*$1200 bonus credit available on 1000/1000Mbps plan, $500 bonus credit available on 500/500, 250/250Mbps and 100/100Mbps plans. To redeem this offer, simply call our Australian-based team on 1300 480 905. New Enterprise Ethernet customers only. Offer ends 11:59pm AEST 31/12/2023. Terms and conditions apply.
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