FoodWorks
Discover how Aussie Broadband Managed Network Services offers FoodWorks stores with fast, reliable connections across Australia.
The challenge
Aussie Broadband is the chosen telecommunications solutions partner for the FoodWorks group. With over 370 stores trading under the FoodWorks brand, Australian United Retailers Limited (AURL) is Australia's second largest leading independent supermarket retailing group.
Brad Slater, head of technology at FoodWorks, spoke about the key problems shops face each day, and how Aussie Broadband solutions have made an impact on those stores that are already integrated.
“I constantly hear about line dropouts, poor service, slow Internet connections and virus attacks from stores with different internet service providers (ISPs)", he explained.
One of the main reasons for these problems, he suggests, is the fact FoodWorks cannot mandate a particular broadband solution for all stores – each store owner makes that decision at their discretion. Further adding to this complexity, is the fact that organised hackers are now more frequently targeting small businesses, taking advantage of their vulnerability when they’re not part of a holistic managed system.
With nbn® replacing outdated copper-based legacy voice and data services, FoodWorks stores were front and centre of a technological shift rolling out across the country.
For those stores that were not part of the current agreement between FoodWorks and Aussie Broadband, it was difficult to coordinate their migration onto the nbn® network.
As part of the initial scoping process to find the right solution provider, FoodWorks highlighted these key challenges as areas that needed to be addressed by their new solution.
Our stores need a reliable data connection to access services such as Eftpos, phone recharge and the stock inventory system. This means that shops cannot afford any downtime within our broadband service.
Brad SlaterHead of Technology, FoodWorks
The challenge
Aussie Broadband is the chosen telecommunications solutions partner for the FoodWorks group. With over 370 stores trading under the FoodWorks brand, Australian United Retailers Limited (AURL) is Australia's second largest leading independent supermarket retailing group.
Brad Slater, head of technology at FoodWorks, spoke about the key problems shops face each day, and how Aussie Broadband solutions have made an impact on those stores that are already integrated.
“I constantly hear about line dropouts, poor service, slow Internet connections and virus attacks from stores with different internet service providers (ISPs)", he explained.
One of the main reasons for these problems, he suggests, is the fact FoodWorks cannot mandate a particular broadband solution for all stores – each store owner makes that decision at their discretion. Further adding to this complexity, is the fact that organised hackers are now more frequently targeting small businesses, taking advantage of their vulnerability when they’re not part of a holistic managed system.
With nbn® replacing outdated copper-based legacy voice and data services, FoodWorks stores were front and centre of a technological shift rolling out across the country.
For those stores that were not part of the current agreement between FoodWorks and Aussie Broadband, it was difficult to coordinate their migration onto the nbn® network.
As part of the initial scoping process to find the right solution provider, FoodWorks highlighted these key challenges as areas that needed to be addressed by their new solution.
Our stores need a reliable data connection to access services such as Eftpos, phone recharge and the stock inventory system. This means that shops cannot afford any downtime within our broadband service.
Brad SlaterHead of Technology, FoodWorks
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